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ACS
A Xerox Company
Technical Support Agents
Category: Information Technology
Description:
  • Answer inbound or make outbound calls.
  • Identify and assess customer issues.
  • Evaluate product and/or usage patterns or habits.
  • Provide value-added service to customers by assuming ownership of customer issues.
  • Adhere to the departmental Standards of Performance and departmental Quality Assurance guidelines.
  • Perform all other duties or assignments as necessary to meet organizational goals.
Qualifications:
  • College and/or professional training in technology
  • Must have excellent listening, verbal and written communications skills.
  • Must possess a good command of the English Language, including excellent enunciation and grammar.
  • 2+ years providing technical support of PC/Notebook hardware based systems.
  • Proficient with PCs, hardware and software knowledge
  • Ability to work in a team environment
Deadline: September 16, 2011

Contact Information
Name: N/A
Address: ACS, A Xerox Company
Lot 9G-9L
Naggo Head
Portmore
St. Catherine
(formerly E-Services Group International)
Email: N/A
Telephone: N/A
Fax: N/A

Ad Post Date: 2010-04-28

 

 

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