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Unicomer
Unicomer |
| Category: |
Management |
| Description: |
- Consistently facilitating the seamless delivery of an exceptional customer experience at all touch points within the store
- Monitoring staff interactions with customer to ensure that staff delivers consistently high service standards
- Analysis of Customer Satisfaction Surveys conducted, investigate trends in customer compliants and design solutions
- Identifying new ways to improve the customer experience within the store on and on-going basis
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| Qualifications: |
- Degree in Business Administration/Management Studies or related field
- Minimum 2 years experience in a similar capacity
- Strong (internal and external) Customer Service skills
- Strong problem solving and conflict resolution skills
- Proven ability in dealing with all levels of customer issues
- Clear understanding of customer service psychology and being able to execute the company strategy and direction
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| Deadline: |
September 25, 2012 |
| Name: |
N/A |
| Address: |
Store Experience Manager
c/o Human Resources Department |
| Email: |
vacancies2@yahoo.com |
| Telephone: |
N/A |
| Fax: |
N/A |
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