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Telemarketing Account Executive
Category: Sales/Marketing
Description:
  • Managing day-to-day responsibilities associated with third party relationship management, programme design, cross-functional team communications, monitoring and analysis of results
  • Design, implement, measure and optimize programs/campaigns to meet the company's objectives
  • Build and maintain strong company/third party relationships
  • Serve as key point of contact for matters relating to third party initiatives, gaining a deep understanding of the industry, competitors, and specific business challenges
  • Work with internal and third party teams to understand target audience needs, propose customer treatment and messaging strategies, identify barriers and levers to achieve desired engagement outcomes
  • Manage the development and implementation of third party programme, in alignment with company objectives
  • Collaborate with internal departments to implement, measure, and enhance programme design and delivery
  • Track and analyze campaign/programme-level results and initiatives to measure ROI, drive continuous programme improvement, and achieve profitability targets
Qualifications:
  • 2-3 years' experience in contact centre operations/client services, or customer relationship management
  • Bachelors Degree in Business Administration or related discipline
  • Ability to design and successfully execute customer relationship management solutions across contact center applications
  • In-depth knowledge of business metrics/scorecards, campaign analysis, media evaluation, forecasting & financial calculation (ROI) and customer strategy development
  • Excellent project management skills
  • Excellent oral and written communication skills
  • Strong facilitation and presentation skills
  • Analytical orientation
  • Ability to manage multiple responsibilities
  • Analytical and strong problem solving skills
NB: Using Ref #107
Deadline: March 06, 2013

Contact Information
Name: N/A
Address: N/A
Email: careers@flowjamaica.com
Telephone: N/A
Fax: N/A

Ad Post Date: 2012-12-03

 

 

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