Telemarketing Account Executive : Careers

Managing day-to-day responsibilities associated with third party relationship management, programme design, cross-functional team communications, monitoring and analysis of results
Design, implement, measure and optimize programs/campaigns to meet the company's objectives
Build and maintain strong company/third party relationships
Serve as key point of contact for matters relating to third party initiatives, gaining a deep understanding of the industry, competitors, and specific business challenges
Work with internal and third party teams to understand target audience needs, propose customer treatment and messaging strategies, identify barriers and levers to achieve desired engagement outcomes
Manage the development and implementation of third party programme, in alignment with company objectives
Collaborate with internal departments to implement, measure, and enhance programme design and delivery
Track and analyze campaign/programme-level results and initiatives to measure ROI, drive continuous programme improvement, and achieve profitability targets

2-3 years' experience in contact centre operations/client services, or customer relationship management
Bachelors Degree in Business Administration or related discipline
Ability to design and successfully execute customer relationship management solutions across contact center applications
In-depth knowledge of business metrics/scorecards, campaign analysis, media evaluation, forecasting & financial calculation (ROI) and customer strategy development
Excellent project management skills
Excellent oral and written communication skills
Strong facilitation and presentation skills
Analytical orientation
Ability to manage multiple responsibilities
Analytical and strong problem solving skills

NB: Using Ref #107

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