Technical Assistant : Careers

To provide technical support to facilitate the achievement of the Agency’s mission, goals and objectives.
Operation reports submitted on a weekly basis.
Customer satisfaction.
Consistent high level of punctuality and attendance.
Portrays professionalism, reliability and acts on own initiative.
Maintenance of confidentiality and high level of integrity displayed.
Maintenance of harmonious relation with both staff and the public.
Receives and responds immediately to queries and complaints (online and by other means).
Application Tracking System updated with all interactions with customers
Special Projects completed
Acts on routine correspondences within delegated authority.
Prepares correspondences relating to matters being address.
Liaise with the departments in order to satisfy customer needs.
Receives, make and screen telephone calls as required.
Perform any other related duty that may be assigned
Liaise with internal and external customers
Access of vital records

Diploma in Management Studies/Business Administration or equivalent qualification/training
Five (5) subjects at GCE O’level/CXC General Proficiency level including English and Mathematics.
One (1) year related experience.
Excellent knowledge of the laws, regulations, policies and procedures of the operations of the department.
Excellent knowledge of office procedures and practices.
Knowledge of office machines and equipment.
Knowledge of relevant computer applications.
Good human relation skills.
Good communication skills, both oral and written.
Good organising and management skills.
Demonstrate the ability to work under pressure and to meet deadlines.

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