Senior RMS Engineer : Careers

* APPLICATION & DATABASE SERVICES

Troubleshooting and diagnosing customer related Enterprise Support incidents and bringing those incidents to resolution.
Some functions may include the design, integration, testing, implementation, development and maintenance of these systems and solutions.
Remote delivery of maintenance, troubleshooting and diagnostic services in line with agreed service levels and international best practices
Execute database management tasks including backup and recovery, automation development, patch deployment and performance optimisation
Documenting activities in customer environments, in detailed and clearly understood language, in a timely and consistent manner
Ensuring speedy resolution of problems, and engaging in prudent and timely escalations as required with third parties
Authoring and review of technical and incident reports as required
Conduct technical assessments and provide consultation to customers and colleagues as required
Normal working hours:- 8:00am – 4:30pm

A Baccalaureate degree in Computer Science or Information Technology
Possess minimum five (5) years related work experience in a progressive IT environment or equivalent
Requires key technical competence in the following areas: Directory & Messaging Systems (LDAP, MS AD, MS Exchange), Database Systems (MS SQL, Oracle), Other (Oracle Application Grid, Exalogic, Symantec Client Management, Exchange Cluster, CA, Shell scripting in Linux, Unix and Windows)
Training in information system technologies as evidenced by relevant certifications in the aforementioned
In depth knowledge of application services environments
Experienced in proven analytical and problem solving methodologies
High level of attention to detail and quality
Excellent time management with strong planning and organization skills
Excellent interpersonal and communication skills
Expresses technical concepts precisely and professionally in both verbal communication and written reports with the effective use of various desktop productivity tools
Ability to work in a team and independently
An effective collaborator in engaging with clients, colleagues, senior management, vendors and other various stakeholders
Shows initiative and demonstrates commitment to self-development
Local travel requires that the candidate own and use his/her personal vehicle for site visits as may be required
Regional/International travel may be required from time to time for training or customer site visits

NB: Please specify “Senior RMS Engineer – Application & Database Services” in the subject

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