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Senior RMS Engineer
Category: Information Technology
  • Troubleshooting and diagnosing customer related Enterprise Support incidents and bringing those incidents to resolution. 
  • Some functions may include the design, integration, testing, implementation, development and maintenance of these systems and solutions.
  • Remote delivery of maintenance, troubleshooting and diagnostic services in line with agreed service levels and international best practices
  • Execute database management tasks including backup and recovery, automation development, patch deployment and performance optimisation
  • Documenting activities in customer environments, in detailed and clearly understood language, in a timely and consistent manner
  • Ensuring speedy resolution of problems, and engaging in prudent and timely escalations as required with third parties
  • Authoring and review of technical and incident reports as required
  • Conduct technical assessments and provide consultation to customers and colleagues as required
  • Normal working hours:- 8:00am – 4:30pm
  • A Baccalaureate degree in Computer Science or Information Technology
  • Possess minimum five (5) years related work experience in a progressive IT environment or equivalent
  • Requires key technical competence in the following areas: Directory & Messaging Systems (LDAP, MS AD, MS Exchange), Database Systems (MS SQL, Oracle), Other (Oracle Application Grid, Exalogic, Symantec Client Management, Exchange Cluster, CA, Shell scripting in Linux, Unix and Windows)
  • Training in information system technologies as evidenced by relevant certifications in the aforementioned
  • In depth knowledge of application services environments
  • Experienced in proven analytical and problem solving methodologies
  • High level of attention to detail and quality
  • Excellent time management with strong planning and organization skills
  • Excellent interpersonal and communication skills
  • Expresses technical concepts precisely and professionally in both verbal communication and written reports with the effective use of various desktop productivity tools
  • Ability to work in a team and independently
  • An effective collaborator in engaging with clients, colleagues, senior management, vendors and other various stakeholders
  • Shows initiative and demonstrates commitment to self-development
  • Local travel requires that the candidate own and use his/her personal vehicle for site visits as may be required
  • Regional/International travel may be required from time to time for training or customer site visits
NB: Please specify “Senior RMS Engineer – Application & Database Services” in the subject
Deadline: January 18, 2013

Contact Information
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Ad Post Date: 2012-12-12



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