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KPMG
Tele-Sales Manager
Category: Sales/Marketing
Description:
  • Managing the Call Centre in order to meet and exceed the sales and marketing targets of the organisation. 
  • Use market trends, best practices and other data to set sales and quality performance targets for the Call Centre, while ensuring that service-level standards are maintained at all times. 
  • Develop strategies to address the developmental needs of Call Centre agents, conduct necessary sales analysis and be abreast of industry trends/conditions and its impact.
Qualifications:
  • A degree in Business Management or Marketing;
  • A minimum of four (4) years experience in management of a Call Centre, preferably in the fast moving consumer goods (FMCG) industry.
  • Possess a proven track record of managing a performance-driven call centre, excellent sales management skills and client relationship skills.
  • Strong leadership, negotiating skills and strong problem solving skills;
  • Strong business acumen and the ability to communicate effectively at all levels;
  • High levels of human resource skills and ability to motivate the team; 
  • Results-oriented capabilities and highly driven.
Deadline: March 06, 2013

Contact Information
Name: N/A
Address: Recruitment Services
“Tele-Sales Manager”
KPMG
P.O. Box 76
6 Duke Street
Kingston
Jamaica
Email: execsearch@kpmg.com.jm
Telephone: N/A
Fax: (876) 922-7198/922-4500

Ad Post Date: 2013-02-27

 

 

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