Tele-Sales Manager : Careers

Managing the Call Centre in order to meet and exceed the sales and marketing targets of the organisation.
Use market trends, best practices and other data to set sales and quality performance targets for the Call Centre, while ensuring that service-level standards are maintained at all times.
Develop strategies to address the developmental needs of Call Centre agents, conduct necessary sales analysis and be abreast of industry trends/conditions and its impact.

A degree in Business Management or Marketing;
A minimum of four (4) years experience in management of a Call Centre, preferably in the fast moving consumer goods (FMCG) industry.
Possess a proven track record of managing a performance-driven call centre, excellent sales management skills and client relationship skills.
Strong leadership, negotiating skills and strong problem solving skills;
Strong business acumen and the ability to communicate effectively at all levels;
High levels of human resource skills and ability to motivate the team;
Results-oriented capabilities and highly driven.

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