Its an exciting time at Bravo and we are in search for an exceptional member of Level 1 Support. As the most innovative platform serving the pawn industry, were proud of our leading point-of-sale software, integrated eCommerce channels, and mobile applications. At the same time, were rapidly growing and evolving our strategy with the expansion of new features and new territories.
Are you a passionate individual with high energy, curiosity, and a great work ethic? Are you overflowing with positive energy and a desire to solve problems? As a member of Bravos Customer Service Team, you will be responsible for helping our clients solve issues they come across as well as to learn how to better use our system.
What you will be responsible for
Answering phone calls, emails and tickets to ensure incredible Customer Service
Digging in, learning and troubleshooting the depths the Bravo system
Excellent Customer Service and being empathetic to customer needs and concerns
Training Customers on current Bravo functionality as well as new features
Documenting new solutions to share with the team as well as our clients
Taking on side projects to expand your opportunities and grow your knowledge of Bravo
Take direction to better serve yourself, customer, company and team
Set and ready to work at the time scheduled
Be coachable and have the ability to adjust to Bravos changing environment
Positively Communicae and build working relationships with teammates
Bravo offers you
Positive Company Culture Hard-working, enthusiastic, and lively group.
Volunteer Opportunities Build a house or serve some food.
Health Benefits We want you to live a long and prosperous life.
Paid Holidays Sorry, you will have to deal with the in-laws!
Growth Opportunities The sky is the limit.