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Managing employee behaviour

It is as important that employees behave in a manner whcihe is consistent with the organisation's strategy, as it is important that the work processes, the structures and the management hierarchies support the strategy. It thus becomes important for the organisation to manage the things which will affect employee behaviour in the same way they have to manage the workflows, the structures and the hierarchy.

Plainly managaging behaviour is a much more complex task, not least because it is unremitting. You cannot set it up and let it run as you might a new computer program. The attention and consistency of focus required in managing behaviour have led to some of the leadership models we alluded to when we discussed span of control. There we talked of a manager as a coach, trainer and mentor, as needing to provide a high degree of job satisfaction, as managing the people and not the business.

What does this look like in reality? Most textbooks will take you from here into Maslow's hierarchy of needs. We will resist that temptation and offer a more pragmatic approach.

Next week: The approach
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