What is effective communication?
Effective communication is a key management skill. In fact, being able to communicate clearly and effectively is the skill which underpins all your relationships, in both your personal and professional lives.
Effective communication is about exchanging ideas, information and feelings with other people. This involves:
Effective communication skills will:
Effective communication will help you to function more smoothly, effectively and efficiently it helps to get things done the easy way.
The communication loop
Every time you communicate with another person you engage in what is often referred to as the communication loop. This is shown in Figure1 below.
Figure 1 The communication loop
As you can see from the above, communication is an ongoing loop:
And, because communication should be a two-way process, each person involved should have the opportunity to both send and receive messages, and provide feedback.
Feedback is the response to the message which has been sent.
In conversation, this would be a verbal reply.
In written communication, this would be a letter, memo, email etc. which replies to the original document that was sent.
When in conversation with someone, if there is no feedback it might be reasonable to assume that the other person:
During a conversation, if you don't receive feedback from your listener, then it is a clear signal that the communication loop has broken down.
Providing the messages you send are clear and straightforward:
In this way, the communication loop works smoothly and efficiently, with message being sent, received and " most important of all " understood.
But, if the message you send is confused, unclear or too complicated:
In these circumstances the result will be that the communication loop breaks down and effective communication does not occur.
Excerpt from the University of Leicester - Diploma in Manangement programme
Resource Development International (Jamaica)
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