St James PC moves to improve service delivery with complaints log

The St James Parish Council has implemented a Citizens’ Complaint Log as part of efforts to improve infrastructural and social support services delivery.

The initiative, which allows officers of the Council to record complaints, make recommendations and respond to citizens, becomes effective on Monday, February 11, 2013.

According to Mayor Glendon Harris, “the implementation is a step towards the Council’s resolve for modernization and vision of becoming a world class municipality that carries out its mandate in line with international standards."

Secretary manager Gerald Lee said the log allows for investigating and addressing concerns from citizens.

“Once a complaint is received, it is the responsibility of the relevant departmental head to ensure that the necessary action is recommended and followed through in a timely manner,” he explained.

“The Citizens’ Complaint Log is designed to improve service delivery by the Council and maintain public confidence and departmental integrity. Citizens will also be provided with written responses,” Lee further explained.

Residents will be able to obtain forms at the municipal building located at 19A Union Street in Montego Bay, as well as from the information desk at the Montego Bay Civic Centre in Sam Sharpe Square. There are also plans to have the Citizens’ Complaint Log forms accessible online via the St James Parish Council’s website. No timeline was given for the availability of the forms online.

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