BPO Jamaica, September 25, 2019

2 BPO JAMAICA: BPO JAMAICA WEDNESDAY, SEPTEMBER 25, 2019 LEADING OUTSOURCING firm itelbpo Smart Solutions has raised more than US$60,000 for its employees in hurricane-ravaged Bahamas. According to executive chairman and chief executive officer Yoni Epstein all 168 employees in The Bahamas survived the wrath of Hurricane Dorian, but more than half that number experienced significant losses, including some 30 per cent of that number who lost their homes. The company had already started to organise a response for the staff members, their friends, and their community members and successfully raised US$18,000 in monetary contributions through a GoFundMe campaign in the aftermath of the disaster. itelbpo itself donated US$25,000, while J$2,000,000 came from the CB Facey Foundation. A T-shirt drive launched by the group’s 4Ys Foundation saw local itelbpo employees collecting another J$500,000. “I would like to thank those who played a role in raising the money to support our Bahamian staff, their families, and friends – those who gave $10 to those who gave $15,000,” said Epstein. “CB Facey Foundation certainly stepped up in a huge way, and we thank them. “Many of our clients and partners stepped up in a big way to support, which means a lot to us and to our family in the Bahamas.” Based on a quick assessment of the specific needs of the affected communities, supplies such as batteries, diapers, tarpaulins, medical equipment, air mattresses, and other emergency items have already been purchased for Bahamians. Grand Lucayan Resort on Grand Bahama Island has offered temporary subsidised rental of its rooms to the outsourcing firm’s employees who lost everything. With an estimated 75 per cent of staff willing to return to work as soon as possible, itelbpo will reopen its facility in the coming days, and Epstein is expecting it to be fully operational in the next few weeks. itelbpo raises US$60,000 for Bahamian staff impacted by Hurricane Dorian T HE BUSINESS Process Industry Association of Jamaica (BPIAJ) held its annual board of directors’ retreat at the Moon Palace Resort in Ocho Rios, St Ann, recently, with a focus on its strategic plans for the future of the outsourcing sector. Based on the strategic plan, focus is being placed on the key training initiative under the Global Service Skills Project programme, which will not only facilitate the growth of the outsourcing sector but also promote Jamaica as an outsourcing destination, accelerate skills-building and facilitate the build-out of real estate to support the sector and the overall growth of the value chain. A nationwide industry-awareness campaign will be launched via several platforms, including social media and the industry’s premier information outlet, Business Process Outsourcing Jamaica . In addition to the BPIAJ’s plans, an innovation hub will be in place at the VTDI facility in Gordon Town, St Andrew, in partnership with HEART Trust/NTA. The Gloria Henry-led BPIAJ also plans to host its Eastern Outsource2Jamaica Conference on April 2020 and the third staging of the Outsource2Jamaica Conference in 2021. Big plans for growth in BPO Yoni Epstein From left (front row): Mark Kerr Jarrett, managing director, Barnett Tech Park, second vice-president – BPIAJ; Gloria Henry, assistant vice-president, operations, Montego Bay Freezone, president – BPIAJ; and Egbert von Frankenberg, CEO, Knightfox App Design, first vice-president – BPIAJ. From left (centre):Wayne Sinclair, managing director, national credit adjusters, director – BPIAJ; Debra Fraser, CEO, Caribbean HR Solutions, secretary – BPIAJ; Julaire Hall, office manager – BPIAJ; and Anand Biradar, vice-president and business head, Hinduja Global Solutions, director. From left (back row): Olivia Leigh Campbell, project manager, Sutherland Global Services, third vice-president – BPIAJ; Lynda Langford, country director, Conduent Jamaica, director – BPIAJ; Andrew Fazio, director of BPO and hospitality, Cable &Wireless Business, director – BPAIJ; and Conrad Robinson, regional manager at Jamaica Promotions Corporation, remains an ex officio member of the BPIAJ board. Absent: Nigel Thomas, director (CARE Operations), CIMPRESS Jamaica (formerly Vistaprint), treasurer – BPIAJ.