BPO Jamaica, September 25, 2019

3 BPO JAMAICA: BPO JAMAICA S OME 10 outsourcing operations are to benefit from a US$480,000 development initiative that is intended to make them more competitive on the global market. The initiative is a partnership between the Compete Caribbean Partnership Facility (CCPF) and the Business Process Industry Association of Jamaica (BPIAJ) that has brought tremendous benefit to the business process outsourcing (BPO) sector since 2015. “The partnership with Compete Caribbean resulted in the establishment of the 200-seat incubator facility in Montego Bay in 2015, where we have accommodated eight firms, subsequently creating employment opportunities for more than 2,000 employees directly,” BPIAJ president Gloria Henry told BPO Jamaica . “We have since increased capacity by 10 per cent, put in new furniture, redesigned the facility, and we continue to evolve with that model to the extent that we are expanding the model into Kingston.” A consultant will be hired to assist in the selection process by October, Henry revealed, with start-up set for year end. The 18-month project will also assist with the development of a general global services sector strategic road map to help members refine and improve their growth strategy and carry out an industry forecast to identify and move into niche markets. It will also optimise processes within the BPIAJ to meet members’ needs for scaling up. This will be done by increasing the institutional capacity of the association to better serve its growing membership, improve advocacy capabilities, and develop more effective rules and procedures. Speaking at the launch of the project at the Inter-American Development Bank (IDB) headquarters in Kingston, Pearnel Charles Jr, minister without portfolio in the Ministry of Economic Growth and Job Creation, said that moving firms up the Value Chain Project is a critical investment that will grow the BPO sector and create more high- level jobs for young people. “This is in keeping with the Government’s commitment to support expansion of the BPO sector by assisting small, local firms,” Charles Jr stated. “We reaffirm our commitment and must also acknowledge all of the work that has been done by the stakeholders in the sector.” CCPF – a co-financing facility established by the IDB, the United Kingdom Department for International Development, the Government of Canada, and the Caribbean Development Bank – is providing US$400,000 for the undertaking, with US$80,000 from the BPIAJ. The Complete Caribbean programme funded more than 100 private-sector projects across the region over the period 2010-2016. The projects generated nearly 12,000 jobs, a 23 per cent increase in exports (US$153 million), and improvement in the business climate for some countries through policy or regulatory reforms. Small BPO firms for development project Kevin Gilhooly, Chargé d’Affaires high commission of Canada; Therese Turner Jones, general manager Country Department Caribbean Group Inter-American Development Bank; Senator Pearnel Charles Jr, minister without portfolio ministry of Economic Growth & Job Creation; Gloria Henry, president Business Process Industry Association of Jamaica; Krista Lucenti, senior specialist, IDB; Susie Grigsby, governance officer Department for International Development, United Kingdom and Egbert von Frankenberg, first vice president BPIAJ at the launch of the Jamaica Global Sector Services project Limited. Pearnel Charles Jr, minister without portfolio in the Ministry of Economic Growth and Job Creation. WEDNESDAY, SEPTEMBER 25, 2019 From left: BPIAJ Directors Wayne Sinclair, managing director, National Credit Adjusters and Andrew Fazio, director of BPO and hospitality, Cable & Wireless Business share a light moment with Roger Williams national outsourcing coordinator and Jacqueline Sutherland, ceo of BPO firm Contax 360. Andrew Fazio, director of BPO and hospitality, Cable & Wireless Business has the full attention of Egbert von Frankenberg, ceo, Knightfox App Design and first vice-president of the BPIAJ and Wayne Sinclair, managing director, National Credit Adjusters.

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