BPO Jamaica, September 25, 2019

4 BPO JAMAICA: BPO JAMAICA WEDNESDAY, SEPTEMBER 25, 2019 Jamaica makes upward T HE PHILIPPINES and India guide Asia-Pacific clear of the competition to take the crown as the leading region for greenfield foreign direct investment (FDI) in business process outsourcing (BPO). The Asia-Pacific region dominates the BPO landscape, led by the Philippines and India, according to data from greenfield investment monitor fDi Markets. According to the figures, about 39 per cent of jobs created through cross border greenfield investment in the BPO sector between January 2014 and December 2018 were generated in Asia-Pacific markets. In recognition of this dominance, Asia- Pacific has been named fDi’s top region for greenfield FDI in BPO. The Philippines and India rank first and fourth, respectively, in the country list and dominate the top 10 locations at the city level. The Philippines, having experienced phases of considerable growth in the sector over the past decade, has four cities in the top 10. Taguig, a highly urbanised city in the Manila area, takes the top spot thanks to the likes of India-based Intelenet Global Services, which opened a facility in the city, creating about 4,000 jobs. Second-ranked Hyderabad is home to the highest number of companies in the region, and Clark comes in third after having recorded seven projects, three of which were carried out in the Clark Freeport and Special Economic Zone. In Latin America and the Caribbean, Kingston ranks as the top city for FDI attraction for BPO in the region and fourth globally. Despite the strong showings exhibited by each of these locations, the BPO sector is in the midst of a year-on-year global decline in FDI project numbers and job creation. In 2018, the sector experienced a 25 per cent and two per cent fall in project numbers and job creation, respectively. In the same year, capital investment rose by 32 per cent, albeit after a decline of 61 per cent in 2017. METHODOLOGY To compile the list of locations for this study, fDiIntelligence, a data division of the Financial Times , looked at the FDI data between January 2014 and December 2018 on fDiMarkets. Locations were ranked on their record of investment, taking into account project numbers in the BPO sector, as well as capital investment and job creation. This article is sourced from fDi Magazine . move in BPO ranking