BPO Jamaica, September 25, 2019

5 BPO JAMAICA: BPO JAMAICA R ESIDENTS AND businesses in Montego Bay and the wider St James community are set to benefit from improved FLOW services in the coming months. The telecommunications provider is currently engaging stakeholders and customers regarding its planned infrastructure developments and mitigation strategies for service issues. FLOW has invested approximately US$30 million to support the roll-out of a dedicated network for business customers and the expansion of its mobile 4G LTE network to 95 per cent nationwide coverage by the end of 2019. The company is also implementing additional measures to reduce the impact of service disruptions primarily caused by power outages and damage to its network. In the longer term, FLOW will further expand its underground network in Montego Bay. “When we made the decision to invest US$30 million towards improving our processes and our technologies, we knew that it would be money well spent. Our starting point was to enable business and residential customers to take advantage of the numerous possibilities that connectivity provides. From there, it was a no-brainer to expand our 4G LTE network, provide services to more communities, roll out a dedicated network for businesses, and expand our underground network,” stated Stephen Price, country manager, FLOW Jamaica. Price and his team have been making the rounds islandwide to engage stakeholders and customers about planned infrastructural developments. The company has met with several business and regulatory organisations, as well as various community groups. Commenting on the engagement process, Price said, “We believe that development must be a collaborative process. Our meetings with customers and stakeholder groups are, therefore, to discuss planned infrastructure upgrades and get their feedback. This feedback informs how we proceed, whether we return to the drawing board to revamp our plans or implement things differently based on the needs of our customers.” The company is set to address the membership of the Jamaica Hotel and Tourist Association – Montego Bay Chapter, the Montego Bay Chamber of Commerce and Industry, and the Business Process Industry Association of Jamaica in the coming weeks. The telecoms firm will also continue efforts to engage communities in Montego Bay and the surrounding environs about planned network developments. FLOW, in taking this collaborative approach, is further underscoring its commitment to empowering businesses through its technology. C&W is a full-service communications and entertainment provider and delivers market-leading video, broadband, telephony, and mobile services to consumers in 18 countries. Through its business division, C&W provides data-centre hosting, domestic and international managed network services, and customised information technology service solutions, utilising cloud technology to serve business and government customers. C&W also operates a state-of-the-art submarine fibre network – the most extensive in the region. Improved FLOW services coming for businesses and residents Stephen Price, country manager, FLOW Jamaica, with Mary Chambers of the Montego Bay Chamber of Commerce and Industry, and Robin Russell, chairman of the Jamaica Hotel and Tourist Association, Montego Bay Chapter. Above: Chris Coles (right), chief commercial officer, business markets, C&W Communications greets Janet Silvera, president of the Montego Bay Chamber of Commerce and Industry, at a recent stakeholder meeting in Montego Bay. Also pictured are Stephen Price (left), country manger, FLOW Jamaica, and Gloria Henry, president of the Business Process Industry Association of Jamaica. Duane Williams, chief technology officer, itelbpo, makes a point to Chris Coles, chief commercial officer, business markets, C&W Communications, at a recent stakeholder event in Montego Bay. Also pictured is Andrew Fazio, director of hospitality and business process outsourcing, C&W Business Jamaica. WEDNESDAY, SEPTEMBER 25, 2019