6 BPO JAMAICA: BPO JAMAICA WEDNESDAY, SEPTEMBER 25, 2019 J AMAICA IS the leading contact centre location in the English- speaking Caribbean, and has firmly established its reputation as a strong and highly competitive destination for business process outsourcing (BPO). With an estimated revenue of US$400 million in 2016; the information technology-enabled service(ITES)/BPO sector is a high-performing segment of Jamaica’s services industries. It has enjoyed the highest employment growth rate of any sector in the last decade and currently accounts for more than 26,000 jobs across the island. DEVELOPMENT INITIATIVES The importance of the knowledge services sector is underscored by the Government’s efforts to enhance the value proposition of Jamaica as a location for information and communications technology (ICT)/BPO and other offshore services. Significant milestones in recent times include: n Full liberalisation of the telecommunications sector in 2003. n The introduction of cyber legislation in 2010. n The provision of a special ICT loan facility in 2012 to finance the building of commercial facilities for new and existing BPO providers. n The revision and introduction of BPO-focused training at institutions such as the HEART Trust/National Training Agency and various universities to create Understanding Ja’s vision Prime Minister Andrew Holness cuts the ribbon to mark the official opening of Data Entry Building Number 7 at the Montego Bay Free Zone (MBFZ) in Montego Bay. Sharing in the occasion from left: Karl Samuda, minister without portfolio in the Office of the Prime Minister; Attorney General Marlene Mahaloo Forte; Professor Gordon Shirley, president and chief executive officer of the Port Authority of Jamaica; and Mark Hart, board chairman at MBFZ. The new facility is occupied by outsourcing firms Concentrix and Unique Vacation.