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PSOJ tours BPO operations

Evelyn Harrington, CEO, Fargo Electronics Limited, shares her

firm’s journey over the 27 years they have been operating in

Jamaica with Howard Mitchell, PSOJ president, during a tour of

the plant, which is the only electronics assembly facility in the

Caribbean region.

From left: Nigel Thomas, general manager at Cimpress (Vistaprint) Jamaica Ltd; Lyn Longford, CEO at Conduent (formerly Xerox); itelBPO Smart Solution founder

and CEO Yoni Epstein; Gloria Henry, president of the BPIAJ; Makeba Easy Bennett, CEO of the Private Sector Organisation of Jamaica (PSOJ); PSOJ president

Howard Mitchell; Mark Kerr Jarrett, managing director of Barnett Ltd; Debra Fraser of Caribbean HR Solutions; JAMPRO’s western regional manager, Conrad

Robinson; Chloleen Daley-Muschett, marketing, membership and PR manager at PSOJ; and BPIAJ office manager Julaire Hall share lens time prior to the PSOJ

tour of several BPO firms in Montego Bay recently.


OWARD MITCHELL, president of the

Private Sector Organisation of Jamaica

(PSOJ), led a team, including CEO

Makeba Easy Bennett, on a familiarisation

tour of several business process outsourcing

(BPO) operations in Montego Bay last month.

According to the Business Process Industry

Association of Jamaica (BPIAJ), the move

was part of its thrust to increase engagement

and create a more inclusive relationship with

other private-sector groups in Jamaica.

Mitchell and his team met with leading

stakeholders, which was followed by a tour of

several sites, including Teleperformance,

Fargo Electronics Limited, Centerfield,

Vistaprint, and ItelBPO Smart Solutions.

In an interview with

BPO Jamaica

after the

site visits, Mitchell described the experience

as an eye-opener, and gave his commitment

to lead the lobby for greater support for the

sector to ensure that it meet its full potential

locally and Internationally.

There are approximately 60 nearshore

operations in Jamaica, employing 36,000

locals while amassing a wage bill of $42

billion annually. It is estimated that the BPO

sector contributes US$450 million to the

Jamaican economy annually.

PSOJ president Howard Mitchell is guided

through the security check procedure by Jake

Becker during a tour of international BPO set-

up Teleperformance.