WEDNESDAY, NOVEMBER 28, 2018
BPO JAMAICA: NEWS
PSOJ tours BPO operations
Evelyn Harrington, CEO, Fargo Electronics Limited, shares her
firm’s journey over the 27 years they have been operating in
Jamaica with Howard Mitchell, PSOJ president, during a tour of
the plant, which is the only electronics assembly facility in the
From left: Nigel Thomas, general manager at Cimpress (Vistaprint) Jamaica Ltd; Lyn Longford, CEO at Conduent (formerly Xerox); itelBPO Smart Solution founder
and CEO Yoni Epstein; Gloria Henry, president of the BPIAJ; Makeba Easy Bennett, CEO of the Private Sector Organisation of Jamaica (PSOJ); PSOJ president
Howard Mitchell; Mark Kerr Jarrett, managing director of Barnett Ltd; Debra Fraser of Caribbean HR Solutions; JAMPRO’s western regional manager, Conrad
Robinson; Chloleen Daley-Muschett, marketing, membership and PR manager at PSOJ; and BPIAJ office manager Julaire Hall share lens time prior to the PSOJ
tour of several BPO firms in Montego Bay recently.
OWARD MITCHELL, president of the
Private Sector Organisation of Jamaica
(PSOJ), led a team, including CEO
Makeba Easy Bennett, on a familiarisation
tour of several business process outsourcing
(BPO) operations in Montego Bay last month.
According to the Business Process Industry
Association of Jamaica (BPIAJ), the move
was part of its thrust to increase engagement
and create a more inclusive relationship with
other private-sector groups in Jamaica.
Mitchell and his team met with leading
stakeholders, which was followed by a tour of
several sites, including Teleperformance,
Fargo Electronics Limited, Centerfield,
Vistaprint, and ItelBPO Smart Solutions.
In an interview with
site visits, Mitchell described the experience
as an eye-opener, and gave his commitment
to lead the lobby for greater support for the
sector to ensure that it meet its full potential
locally and Internationally.
There are approximately 60 nearshore
operations in Jamaica, employing 36,000
locals while amassing a wage bill of $42
billion annually. It is estimated that the BPO
sector contributes US$450 million to the
Jamaican economy annually.
PSOJ president Howard Mitchell is guided
through the security check procedure by Jake
Becker during a tour of international BPO set-