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12

WEDNESDAY, NOVEMBER 28, 2018

BPO JAMAICA: NEW MEMBER

Providing amazing

experiences for

customers

John Rollins Success Primary School in St James benefited from a well-needed facelift on

Labour Day 2018.

Preparing a

tech-savvy workforce

for the BPO sector

T

HE DEPARTMENT of Computing at the

University of the West Indies, Mona-Western

Jamaica Campus (UWI WJC) provides

opportunities for students to complete a Bachelor

of Science degree in information technology (BSc

IT). This degree provides a solid foundation in IT

systems and applications. It prepares them for

several careers in computing, including computer

systems administration, database administration,

network administration, information systems

analysts security analysis, IT management, and

software engineering. In addition, the department

has been engaged with the St James community

to build the capacity of teachers to deliver

computer science content in high schools. We

have also hosted several computing workshops for

students in the region to help develop key skills

and prepare them to do well at their assessments.

The department is excited about the prospects

for the BPO sector, especially given that by the

nature of their business, their operations are

driven by significant information technology

infrastructure that requires human resources to be

optimised, improved, managed and secure. These

skills are key elements of the BSc. IT curriculum

delivered at the UWI WJC, and we look forward to

supplying talent even as new firms seek to offer

new services, such as software development,

remote systems support and cloud-based

solutions.

Industry leaders worldwide agree that as the

BPO sector grows, greater levels of automation,

innovation, and unified systems infrastructure with

more complex interactions and tools are required.

The necessary skills to provide the platform for

the needs of the expanding BPO sector in

Jamaica are developed and honed by the

graduates of the Department of Computing.

AN AWARD-WINNING global

contact centre and technology

company, 24-7 Intouch delivers

innovative, value-driven

customer-service solutions across

all industries. Using the most

advanced technology in the

industry, 24-7 Intouch’s

customisable customer-care

platform allows their clients to

utilise business insights to deliver

lifetime consumer loyalty and

increase incremental revenue.

24-7 Intouch is pioneering

emerging channels for some of

the most innovative companies

on the planet. Whether it’s SMS,

video chat, or leveraging artificial

intelligence, 24-7 Intouch is

committed to developing

applications that take customer

experience to the next level.

With more than 18 years of

experience and 15 global

campuses, 24-7 Intouch takes

pride in building a top-to-bottom

brand alignment for partners to

create remarkable customer

experiences. They have built a

culture around the customer and

empower their team members to

be fearless while remaining true

to the brand identity of their

clients. Whether that means

tailoring a programme to align

with their culture or transforming

their global contact centres into

imaginative spaces, they work

with one thing in mind: to provide

amazing experiences for the

customers they serve.