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across western Jamaica

were out in their numbers to

participate in interactive sessions

with young entrepreneurs and

employees in the business

process outsourcing (BPO) sector

during the recent staging of

Outsource2Jamaica symposium

and expo in Montego Bay.

The students were sponsored

by the Tourism Enhancement

Fund (TEF) and were introduced

to the numerous training

programmes provided by the

HEART Trust/NTA. Portmore

Community College also

showcased its offerings to scores

of students.

Godfrey Dyer, chairman of the

TEF, said that he was pleased

that students were showing

interest in technology-based

industries as they are huge

growth and employment potential

for young people. This as the

Government continues its push to

have some 200,000 persons

prepared for the jobs that will be

available in the BPO industry.

The Government, through

Jamaica Promotions Corporation

Heart Trust/NTA, and with strong

support from the Business

Process Industry Association of

Jamaica (BPIAJ), is facilitating

the preparation of secondary- and

tertiary-level students for careers

in the BPO sector.

With an estimated 10,000 jobs

added to the BPO sector last

year, the State is putting all the

mechanisms in place to ensure

that there are suitably trained

people to take advantage of the

various opportunities in the

rapidly growing industry.

According to Gloria Henry,

BPIAJ president, no longer can

the outsourcing sector be seen as

a mere call centre as it continues

to attract some of Jamaica’s most

qualified persons.

The Government is targeting

more high-end operations beyond

the traditional human resource

management, finance and

accounting, and contact centre


Tanya Graham and Latoya Walker, lecturers in the Computer Studies Department at the

Portmore Community College.

Andrew Fazio (second left), third vice-president of the BPIAJ and C&W Business executive, shares lens time with students from the Portmore Community College’s

Computer Studies Department (from left) Marcella Gayle, Tamesha Senior, Shanice James and Shemar McKenzie.

Henry: BPOmore than just call centres