WEDNESDAY, APRIL 25, 2018
BPO JAMAICA: NEWS
LORIA HENRY, president of the of the Business
Process Industry Association of Jamaica, says
the inaugural staging of the two-day symposium
and exposition, which explored the potential to expand
the business process outsourcing (BPO) sector in
Jamaica, was a big success.
Henry gave her assessment on the final day of the
Outsource2Jamaica Symposium and Exposition, which
took place at the Montego Bay Convention Centre in St
James under the theme ‘Innovation Through Digital
“The feedback has been great, from even the over-
seas speakers, presenters and buyers. I think we have
managed to deliver the kind of rich, detailed content that
needs to be shared a lot more regarding the industry,”
“We have managed to share a lot of knowledge, but,
more importantly, we have started the much-needed
discussion about critical things, like where we need to
go to move up the value chain and to diversify the port-
folio of work that is done here,” she added.
With some 60 BPO establishments operating in
Jamaica and providing a wide range of services and
employing more than 26,000 persons, Henry said the
event was supported by all the local operators and sev-
eral from overseas.
“All the big BPO companies, the local ones supported
us... all of them, and the big ones from overseas, they
were all supportive as well,” said Henry. “You saw
Alorica, Tele Performance, Conduent. You saw PSI and
Sutherland Global Services. So, they have all been here
and were all very supportive.”
The BPIAJ president said that the event, staged at a
cost of approximately J$30 million, would be held in
Kingston next year.
Lyttleton ‘Tanni’ Shirley (left), chairman of the Factories Corporation of Jamaica, makes a point to members of
his public-relations team, manager Dara Smith (right) and Paula King Gibson, public relations officer, during a
break at the recently held Outsource2Jamaica Symposium and Expo.
Outsource2Jamaica a big hit, says Henry