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LORIA HENRY, president of the of the Business

Process Industry Association of Jamaica, says

the inaugural staging of the two-day symposium

and exposition, which explored the potential to expand

the business process outsourcing (BPO) sector in

Jamaica, was a big success.

Henry gave her assessment on the final day of the

Outsource2Jamaica Symposium and Exposition, which

took place at the Montego Bay Convention Centre in St

James under the theme ‘Innovation Through Digital


“The feedback has been great, from even the over-

seas speakers, presenters and buyers. I think we have

managed to deliver the kind of rich, detailed content that

needs to be shared a lot more regarding the industry,”

reported Henry.

“We have managed to share a lot of knowledge, but,

more importantly, we have started the much-needed

discussion about critical things, like where we need to

go to move up the value chain and to diversify the port-

folio of work that is done here,” she added.

With some 60 BPO establishments operating in

Jamaica and providing a wide range of services and

employing more than 26,000 persons, Henry said the

event was supported by all the local operators and sev-

eral from overseas.

“All the big BPO companies, the local ones supported

us... all of them, and the big ones from overseas, they

were all supportive as well,” said Henry. “You saw

Alorica, Tele Performance, Conduent. You saw PSI and

Sutherland Global Services. So, they have all been here

and were all very supportive.”

The BPIAJ president said that the event, staged at a

cost of approximately J$30 million, would be held in

Kingston next year.

Lyttleton ‘Tanni’ Shirley (left), chairman of the Factories Corporation of Jamaica, makes a point to members of

his public-relations team, manager Dara Smith (right) and Paula King Gibson, public relations officer, during a

break at the recently held Outsource2Jamaica Symposium and Expo.

Outsource2Jamaica a big hit, says Henry