NAME OF FEATURE | THE GLEANER | SUNDAY, FEBRUARY 1, 2026 11 INTERNATIONAL CUSTOMS DAY/CUSTOMS WEEK FEATURE | THE SUNDAY GLEANER | FEBRUARY 1, 2026 Key enablers of these objectives include the adoption of a risk-based and Post Clearance Audit (PCA) approach; comprehensive and modern Customs legislation; leveraging of technology; optimisation of human capital; adoption of international standards; focused anti-corruption and ethics initiatives; and robust collaboration with strategic stakeholders. In this article, we will look at the role Customs plays in protecting society, some key enablers, and the JCA’s Border Protection Division and the important work they do in furtherance of the agency’s mandates. The Jamaica Customs Agency – Protecting Society through Commitment & Vigilance Commitment and vigilance denote sustained action, in this context, as it relates to the protection of society. So, how is commitment demonstrated and what does vigilance look like at the JCA? Commitment at the JCA begins at the executive level and extends to each member of staff. It is also captured in the agency’s strategic plans, policies and procedures. In order to be successful, there must be executive buy-in, which is emphatically present with the CEO and Commissioner, Dr. Velma Ricketts Walker and the agency’s management team. The enablers of the successful protection of society have been prioritised, with the positive outcomes speaking for themselves. The repeal and replacement of the Customs Act is at a very advanced stage, appropriate policies and procedures have been created and implemented, and are augmented by published Standard Operating Procedures (SOPs). International tools and best practices have been employed, as guided by the World Customs Organisation (WCO), World Trade Organisation (WTO) and other relevant international bodies. Sustained efforts have been dedicated to quality management and continuous improvement, evidenced by the attainment of international accreditation in this area. The agency continues to invest in training and development for its human capital, as well as other key resources such as technology and equipment. Importantly, there has been renewed and consistent focus on ethics and integrity, including a dedicated
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