NAME OF FEATURE | THE GLEANER | SUNDAY, MAY 11, 2025 34 Chairman of MMS M. Audrey Stewart-Hinchcliffe and CEO Don Gittens support each other at the annual Jamaica Cancer Society’s Relay for Life event. direct the human resources functions to add value to the organization and to assist in achieving its strategic objectives and goals by aligning human resources management with the overall business strategy. I work in an area that provides employment to individuals who not only earn a salary but are able to contribute to their future through contributions made towards homeownership, education and pension.” She sees navigating the COVID-19 Pandemic as one of the lowest points of the job as she had to “deal with loss, and support employees who were either infected or affected by the virus while handling the vulnerabilities inherent in the function. Some aspects of the portfolio are never easy but are critical for ensuring fairness, legal compliance and protecting the integrity of the organization. Despite being done with a high level of empathy, transparency and professionalism, taking decisions that are necessary but unpopular are sometimes viewed as the tough and strict sides of HR,”she said. On a typical day, “I handle the human resources management portfolio for the group of companies as well as having direct responsibility for the human resources outsourcing portfolio for Manpower & Maintenance Business Services (MMBS). The daily functions are directed by the strategic objectives set for the HR Business Services Division which require balancing the day-to-day operational focus with the future strategic focus. This entails engaging with current clients, preparing proposals for prospective clients, engaging with staff, attending meetings and liaising with the CEO. These activities are interspersed with mentorship, coaching and personal sessions with the team.” For Monica, being at MMS is a constant learning and growing experience. “I have developed a strong work ethic and discipline, as well as leadership skills as I am required daily to deliver exceptional service to both internal and external stakeholders. I am also challenged to aim for and achieve continuous self-improvement and to seize opportunities that have propelled my career.” She has remained with the Company because, “I am passionate about what I do. The satisfaction derived from contributing to the well-being of the workforce is gratifying. Manpower is a supportive organization, not only for employees but for their families. Leveraging the mentorship and leadership principles passed to me through coaching to the next tier of management, helping to build a stronger and more capable team, is satisfying.” A mother of an adult daughter, now a medical doctor, who literally grew up at MMS, Monica enjoys reading, playing dominoes and cricket in her limited spare time. She sees, “Continued acceleration of my career by positioning myself to serve in higher roles with greater responsibilities to contribute more strategically to the organization,”in her future at Manpower. MMS 35TH ANNIVERSARY FEATURE
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