First Look

Sutherland Global Services invests in Jamaica’s BPO sector

JAMPRO | 2012-10-26 00:00:00

Sutherland Global Services, one of the world’s largest independent business process outsourcing companies, is in the process of establishing a Global Delivery Centre (GDC) at The University of the West Indies (UWI), Mona Campus.  Expected to generate up to 3,000 jobs, including critical leadership positions for Program Management, Training and Client Engagement, Sutherland will be opening the facility in the fourth quarter of 2012.

Headquartered in Rochester, N.Y., Sutherland employs over 30,000 professionals globally and has been the number one job creator in Inc 5000 for the last 3 years. The company plans to make its UWI-based Business Process Outsourcing and Technology Management Center the premier provider of integrated business services in Jamaica. Initial plans for staffing the GDC include recruiting the majority of its Consultants from the UWI student population. Additional non-Consultant positions, including roles in Leadership, Information Technology, and Human Resources will be open to the public.

Sutherland’s commitment to the community is grounded in its goal to be the Employer of Choice in the countries from which they operate. Sutherland’s partnership with The University of the West Indies provides qualified students with significant employment opportunities.

“We are pleased to bring our global strengths and capabilities to Jamaica and creating significant job opportunities and helping drive economic growth,” said Mr. Dilip Vellodi, Chairman and CEO of Sutherland Global Services.

JAMPRO, the national investment and trade promotion agency, has been working very closely with Sutherland from the outset to facilitate the company’s investment in the island.  JAMPRO strengthened its engagement with Sutherland after several meetings with executives at key global industry events and forums, culminating with the Jamaica Investment Forum held in Montego Bay in March 2012.

In July, a high level delegation from Sutherland completed and exhausted a capabilities assessment and concluded the review in a meeting with the Minister of Industry, Investment and Commerce, Anthony Hylton, who commended the company for taking the innovative approach of recruiting the highly motivated and skilled students from the University’ population.

“We are extremely pleased that a multi-national company of Sutherland’s stature has chosen to invest in Jamaica. Given Sutherland’s track-record of consistent business growth in all major global markets, I am sure the company will rapidly expand its operations in Jamaica and make a significant contribution to our economy with the provision of hundreds of jobs to students and a mix of other professionals “said Prime Minister Portia Simpson-Miller, “The Government of Jamaica is committed to provide all reasonable support to ensure the success of this great partnership. Once again my best wishes to Sutherland Global Services and I welcome them most warmly to our beautiful country.”

Recognised as a top leader in technology and innovation, Sutherland Global Services is the latest high-profile company to invest in Jamaica’s fast-growing BPO/information and communications technology (ICT) sector, which has been identified as an area of growth by the government.

About Sutherland Global Services

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. It is one of the largest, independent BPO companies in the world serving global leaders in major industry verticals. Headquartered in Rochester, N.Y., Sutherland employs over 30,000 professionals and has 35 operations centers in the United States, Philippines, India, UAE, Egypt, Bulgaria, UK, Canada, Mexico, Colombia, and Jamaica.  For more information, visit

Posted By :Tamica Parchment

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