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NAME OF FEATURE | THE GLEANER | SUNDAY, FEBRUARY 2, 2025 3 INTERNATIONAL CUSTOMS DAY/CUSTOMS WEEK FEATURE “EQUITABLE COLLECTION of revenue, protection of Jamaica’s borders against illicit imports, and the facilitation of trade” – these pillars define the mandate of the Jamaica Customs Agency. As we mark Jamaica Customs Week, we reflect on these guiding principles and acknowledge the agency’s pivotal role in advancing Jamaica’s economic success, safeguarding its borders, and ensuring the well-being of its citizens. This year’s theme, ‘Customs Delivering on its Commitment to Efficiency, Security, and Prosperity’, underscores the agency’s dedication to its mission and reminds us of the exceptional contributions made by every member of the Jamaica Customs Agency. From the frontline officers at our ports to the back-office teams managing data, compliance, and logistics, each individual plays a critical role in maintaining efficient, secure, and transparent trade operations. Our customs officers stand at the forefront, diligently working to prevent the entry of illicit goods, safeguard intellectual property, and ensure the smooth flow of legitimate trade. Behind the scenes, support teams work tirelessly to provide the systems and infrastructure necessary to facilitate this intricate process. Together, their collective efforts ensure the seamless operation of Jamaica’s trade and border management. The performance of the Jamaica Customs Agency is integral to the country’s economic stability and growth. The agency empowers businesses, creates employment opportunities, and stimulates national development by enabling international trade. At the same time, it is steadfast in its commitment to preventing the entry of harmful or illegal goods and protecting the health and safety of all Jamaicans. Each day, the nation relies on the expertise, dedication, and integrity of customs personnel. Through their tireless work, Jamaica continues to thrive as a regional hub of commerce, attracting investment and ensuring the smooth import and export of goods. This week, we recognise the officers and staff of the Jamaica Customs Agency for their essential contributions to national progress. Your dedication and professionalism ensure the agency remains a pillar of Jamaica’s success, development and security. HIS EXCELLENCY THE MOST HONOURABLE SIR PATRICK ALLEN, ON, GCMG, CD, KStJ Governor General THE NATION RELIES ON THE EXPERTISE, DEDICATION, AND INTEGRITY OF CUSTOMS AS JAMAICA joins the global community in celebrating International Customs Day under the theme ‘Customs Delivering on its Commitment to Efficiency, Security and Prosperity’, I take this opportunity to commend the Jamaica Customs Agency (JCA) for its indispensable role in strengthening our nation’s economy, safeguarding our borders, and fostering trade and development. The work of the JCA is vital to Jamaica’s progress. As a nation deeply connected to the global marketplace, we rely on the efficiency and innovation of our Customs Agency to ensure the smooth movement of goods, while maintaining robust security measures. The strides made in technology, modernisation and efficiencies reflect the JCA’s commitment to excellence, making it a leader in the region. The implementation of advanced systems, such as the Automated System for Customs Data (ASYCUDA) World and the Jamaica Single Window for Trade (JSWIFT), demonstrates how the JCA has embraced innovation to reduce processing times and simplify trade procedures. These advancements are not just systems upgrades; they are symbols of the agency’s dedication to providing a seamless experience for businesses and stakeholders, empowering our economy to grow sustainably. The JCA remains our frontline defence against illicit activities, protecting Jamaica’s borders with integrity and vigilance. Through strategic partnerships, intelligence-sharing, and enhanced enforcement mechanisms, including the use of bodyworn cameras, the agency exemplifies its unwavering commitment to national security and transparency. Indeed, the JCA plays a pivotal role in fuelling Jamaica’s economic engine, contributing significantly to the national Budget, while fostering an environment for businesses to thrive. Innovations such as contactless clearance are game changers in reducing trade barriers, encouraging entrepreneurship, and supporting the vision of a prosperous Jamaica. As we observe Customs Week 2025, I extend my gratitude to the hard-working team at the Jamaica Customs Agency. Your dedication to efficiency, security, and prosperity embodies the spirit of service that drives Jamaica forward. Let us celebrate the accomplishments of the JCA and recommit ourselves to supporting its efforts as it continues to strengthen the foundation for Jamaica’s future. Together, we are building a resilient, secure, and prosperous nation. DR THE MOST HON ANDREW HOLNESS, ON, PC, MP Prime Minister of Jamaica THE JCA PLAYS A PIVOTAL ROLE IN FUELLING JAMAICA’S ECONOMIC ENGINE
NAME OF FEATURE | THE GLEANER | SUNDAY, FEBRUARY 2, 2025 4 INTERNATIONAL CUSTOMS DAY/CUSTOMS WEEK FEATURE IT IS with great pleasure that I join the Jamaica Customs Agency (JCA) and the global customs community in celebrating International Customs Day 2025. This year’s theme, “Customs Delivering on its Commitment to Efficiency, Security and Prosperity,” highlights the indispensable role of customs administrations worldwide in fostering secure and efficient trade, enabling economic growth, and contributing to national development. The Jamaica Customs Agency is a cornerstone of our nation’s economic resilience. Its responsibilities extend beyond revenue collection to include protecting our borders from illicit activities and facilitating international trade. These roles are vital to maintaining national security, encouraging compliance, and ensuring Jamaica remains an attractive destination for business. Over the years, the JCA has demonstrated its commitment to modernization and innovation. From embracing cutting-edge technology to implementing innovative solutions, the JCA continues to refine its operations for efficiency and convenience. Such advancements not only streamline trade but also position Jamaica as a leader in regional logistics. As we look ahead, it is imperative that we continue to support the JCA in its journey toward modernisation. I eagerly anticipate further amendments to the Customs Act, which will further empower the agency to fulfil its mandate and unlock Jamaica’s potential as a Global Logistics Hub. Jamaica is a developing state, and international trade is essential to our economy. It provides access to goods that are not produced locally and opportunities to export our products and services. Our strategic geographic location offers a unique advantage, and the JCA’s efforts are critical to maximizing these opportunities while ensuring trade processes remain secure and transparent. On this special day, I extend heartfelt gratitude to the management and staff of the JCA for their dedication and professionalism. Your efforts to sustain a modern customs administration are key to Jamaica’s continued growth and prosperity. I am confident that your tradition of excellence will endure for generations to come. Happy International Customs Day 2025! MARK J. GOLDING, MP Leader of the Opposition JAMAICA CUSTOMS IS A CORNERSTONE OF OUR NATION’S ECONOMIC RESILIENCE THE JAMAICA Customs Agency (JCA) continues to play an indispensable role in the safeguarding of our nation, enabling and sustaining economic growth, and fostering national development. As we commemorate International Customs Day 2025 under the theme, ‘Customs Delivering on its Commitment to Efficiency, Security, and Prosperity’, it is an opportune moment to reflect on the critical contributions of Customs to our country’s development. The JCA has been steadfast in embracing technology, innovation, and collaboration to meet the demands of a dynamic global trade environment. Whether through facilitating legitimate trade, combating illicit activities, or contributing significantly to government revenue, the work of Customs impacts the lives of every Jamaican. The Prime Minister’s ASPIRE framework – Access to economic opportunity, Safety and security, People and human capital development, Infrastructure development, Reform of bureaucracy, and Economic diversification – aligns perfectly with the JCA’s mission. Customs facilitates economic access by enabling trade, ensuring safety through border security, investing in its people through training and development, modernising infrastructure to enhance efficiency, driving reforms to improve the ease of doing business, and supporting economic diversification by enabling new industries to thrive. Additionally, the recently announced Streaming Processes for Efficiency and Economic Development (SPEED) Task Force complements the work of the JCA by driving improvements in service delivery, productivity, equity, and efficiency. Together, these initiatives will strengthen Jamaica’s position as a transshipment port for trade and also as a beacon of security in the region. As we observe this important day and the week of activities that follow, I urge us all to reflect on the significance of the JCA’s work and the impact it has on our nation’s prosperity. Let us continue to support the efforts of the Jamaica Customs Agency as it delivers on its commitment to efficiency, security, and prosperity for all Jamaicans. On behalf of the Ministry of Finance and the Public Service, I extend heartfelt gratitude to the leadership and staff of the JCA for their unwavering dedication and service. May God continue to bless you in your mission to build a brighter future for Jamaica. Thank you. THE HON FAYVAL WILLIAMS, MP Minister of Finance and the Public Service JAMAICA CUSTOMS IMPACTS THE LIVES OF EVERY JAMAICAN
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NAME OF FEATURE | THE GLEANER | SUNDAY, FEBRUARY 2, 2025 13 INTERNATIONAL CUSTOMS DAY/CUSTOMS WEEK FEATURE THE WORLD Customs Organisation (WCO) has chosen ‘Customs Delivering on its Commitment to Efficiency, Security and Prosperity’as its theme and key areas for focus for the customs agencies across the globe for 2025. The simplification of customs clearance and reduction in its cost and time is at the core of trade facilitation. Increased efficiency therefore must be at the foundation of any successful modern Customs agency and the ongoing modernisation of processes to increase efficiency and customer experience, has become a hallmark of the Jamaica Customs Agency (JCA). The implementation of digital services and channels for service delivery such as the online duty estimator, the JCA Mobile App, 24/7 access to forms and a range of e-Services for example, ensure that JCA services and information is conveniently and reliably accessible to its customers and stakeholders. Another example is the Jamaica Single Window for Trade (JSWIFT) platform, providing a single electronic portal for the submission of applications and payment of fees for licenses, permits and certificates in connection with import, export and other requirements. This has resulted in faster processing times, transparency through user dashboards and decreased costs where stakeholders apply to different agencies, often supplying the same or similar information. The JCA continues its engagement with key partners to expand the number of border regulation and government agencies whose requirements may be processed through JSWIFT. We look forward to the new Customs Act to support the Agency’s ability to achieve its strategic objectives and encourage voluntary compliance. Among JCA’s mandates is the protection of Jamaica’s borders against illicit imports. There has been upskilling of staff in order to improve the Agency’s ability to monitor and secure our island’s borders, by preventing and detecting illicit products and activities and combating illicit financial activities. The agency’s Border Protection Division also maintains strong collaborative links with other law enforcement partners locally, regionally and internationally in carrying out this mandate and improve our ability to intercept and investigate transnational criminal activities. The JCA team must remain vigilant in enforcing our laws, investing in technology, training and data analytics to ensure that our country is positioned to face these emerging threats. The JCA’s drive to modernisation and improved efficiency of its physical inspection process led to the implementation of the Contactless Clearance Process. This process, which is currently limited to Non-Commercial Cargo, makes it easier for importers to clear cargo and for Customs Officers to conduct inspections in a controlled, sterile and secure environment. The Contactless Clearance Process reduces congestion and wait time, as well as improves cargo flow through the warehouses. Stakeholder engagements have been important elements of the JCA’s success. Through its Customs Business Interaction the JCA meets with stakeholders, at their business locations providing an opportunity to engage directly with the JCA Executive Team first hand on ‘their own grounds’. On this occasion of International Customs Day and Customs Week, I wish to acknowledge the hard work of the members of the Jamaica Customs Agency, led by CEO & Commissioner Dr. Velma Ricketts Walker, in advancing the efficiency and security of trade, which is necessary for economic growth and national development. The JCA must continue to maintain the commitment to efficiency, security and prosperity, ensuring that these standards are translated consistently and tangibly into every agency practice for the advancement of Jamaica, land we love. GINA PHILLIPPS BLACK Chairman, Advisory Board Jamaica Customs Agency THE JCA TEAM MUST REMAIN VIGILANT AS WE step confidently into 2025, I am pleased to join the global customs community in celebrating International Customs Day, a day dedicated to recognising the essential role customs administrations play in advancing trade facilitation, ensuring border security, and fostering sustainable economic growth. This year, under the theme: ‘Customs Delivering on its Commitment to Efficiency, Security, and Prosperity’, we are called to reflect on our commitments as customs administrations and transform them into tangible actions that drive innovation, safeguard our borders, and support Jamaica’s development goals. The theme, launched by the World Customs Organisation (WCO), underscores the importance of moving beyond compliance to active implementation and continuous improvement. At the Jamaica Customs Agency (JCA), this call to action is not merely aspirational it is deeply embedded in the strategic and operational initiatives that guide our work. This year’s theme resonates deeply with our mission, vision, and strategic objectives. It provides us with an opportunity to highlight our steadfast commitment to enhancing efficiency, fortifying security, and driving national prosperity. EFFICIENCY: MODERNISING TO FACILITATE TRADE Efficiency is at the heart of our mission to enable seamless trade and passenger processing, while reducing delays and ensuring compliance. Through digital transformation, the JCA has made significant strides in modernising customs procedures. Efficiency is the cornerstone of a thriving trade environment. At the JCA, we have prioritised modernisation, leveraging technology to simplify processes and reduce barriers to trade. Our implementation of the Jamaica Single Window for Trade (JSWIFT) exemplifies this commitment, enabling seamless digital interaction across border regulatory agencies. With over 10,000 registered users and 86 digitalised services, JSWIFT has transformed the trade ecosystem, saving time and reducing costs for traders. Central to efficiency is our human resources and the employees of Jamaica Customs are the backbone that drives this efficiency. The achievements of the agency permeate from their continued dedication to the agency’s motto ‘Country Above Self.’ I therefore take this opportunity to applaud the staff for their unwavering commitment to the agency’s mission, vision, mandates and core values. In 2024, we surpassed revenue collection targets by embracing data-driven approaches. Through leveraging advanced technologies, such as artificial intelligence JAMAICA CUSTOMS IS NOT JUST A REGULATOR – IT IS A KEY DRIVER OF NATIONAL PROSPERITY PLEASE SEE PROSPERITY, 14
NAME OF FEATURE | THE GLEANER | SUNDAY, FEBRUARY 2, 2025 14 INTERNATIONAL CUSTOMS DAY/CUSTOMS WEEK FEATURE and big data analytics, we are optimising resource allocation, predicting risks, and improving decision-making. Moreover, our adoption of non-intrusive inspection tools, including scanners has enhanced the speed and accuracy of Customs operations, reducing processing times while ensuring compliance. We also continue to strengthen partnerships with stakeholders, hosting over 60 engagements during this year alone, including our “Customs Meets the Community” tour and industry-specific sessions with trade partners, such as Customs Business Interaction (CBI). These efforts ensure that businesses, both large and small, are equipped to navigate customs processes efficiently. These advancements demonstrate our commitment to fostering an environment where businesses, large and small, can thrive, contributing to Jamaica’s economic prosperity. SECURITY: SAFEGUARDING JAMAICA’S BORDERS Securing Jamaica’s borders is more than a mandate; it is our responsibility to protect our nation from transnational crime and illicit trade. In 2024, the JCA recorded a 41% increase in seizures of contraband, including narcotics, firearms, and ammunition. This achievement is a testament to our enhanced risk management capabilities, strengthened collaborations with local and international law enforcement, and investments in cutting-edge surveillance technologies. In alignment with international best practices and standards, we are reinforcing supply chain security by implementing best practices that deter the movement of illicit goods. Our focus on combating financial crimes, including money laundering and trade mis-invoicing, reflects our commitment to disrupting criminal networks and preserving the integrity of Jamaica’s economy. As we look to the future, we are also building resilience into our operations. The JCA has developed robust crisis preparedness plans to address environmental, health, and cybersecurity threats, ensuring continuity and adaptability in the face of challenges. PROSPERITY: DRIVING INCLUSIVE AND SUSTAINABLE GROWTH Customs is not just a regulator; it is a key driver of national prosperity. By facilitating trade and ensuring equitable revenue collection, the JCA supports Jamaica’s socio-economic development. In 2024, our revenue collections exceeded projections, with merchandise trade contributing 90% of total collections. This success enables the government to invest in critical areas such as education, healthcare, and infrastructure. Our efforts also extend to promoting sustainability by aligning with green economy goals. By facilitating trade in eco-friendly goods and supporting carbon-neutral supply chains, we are ensuring that economic growth goes hand in hand with environmental stewardship. Our commitment to sustainability is evident in our efforts to promote eco-friendly trade practices. From facilitating the import and export of green technologies to reducing the environmental impact of Customs operations, we are aligning economic growth with sustainability goals. Additionally, we are fostering innovation by engaging with our customers, and providing guidance and support to help them enter global markets. A WEEK OF CELEBRATION AND REFLECTION The JCA is proud to mark International Customs Day with a week of activities that reflect our values and contributions. From a church service to start the week, to our stakeholder appreciation events, and our newspaper supplements to share our stories, as well as highlight the work of our partners and industry players; we aim to engage and inspire all Jamaicans. Importantly, this year, the JCA will launch its inaugural Customs Lecture Series and Dialogue, primarily focusing on academia and university and college level students, marking a significant milestone in our commitment to intellectual discourse, as well as professional development. We believe that empowering the next generation with the requisite knowledge and skills is essential to sustaining Jamaica’s progress. As we celebrate, let us remember that the success of Customs lies in partnership and collaboration. Our partnerships with government agencies, private sector stakeholders, and the international community are vital to achieving efficiency, security, and prosperity. Together, we can ensure that Jamaica remains a leader in the global trade landscape. A VISION FOR THE FUTURE As we reflect on this year’s theme, I invite all Jamaicans, government officials, private sector leaders and citizens to join us in advancing a shared vision of efficiency, security, and prosperity. Let us work together to ensure that Jamaica continues to be a place where businesses flourish, borders are secure, and opportunities abound for all. The agency is proud to stand as a beacon of transformation and innovation. As we embrace the challenges and opportunities of the future, we remain steadfast in our commitment to delivering excellence in service to our nation and the global community. As we advance into 2025, I encourage all members of the JCA family, our stakeholders, and the wider Jamaican community to embrace the spirit of this year’s theme. Let us remain committed to innovation, collaboration, and excellence. By doing so, we will not only fulfil our mandate but also contribute to a brighter, more prosperous Jamaica. DR VELMA RICKETTS WALKER, CD, JP CEO & Commissioner Jamaica Customs Agency PROSPERITY CONTINUED FROM 13
NAME OF FEATURE | THE GLEANER | SUNDAY, FEBRUARY 2, 2025 15 INTERNATIONAL CUSTOMS DAY/CUSTOMS WEEK FEATURE THE PORT Authority of Jamaica (PAJ) is honoured to join the Jamaica Customs Agency (JCA) in celebrating International Customs Day 2025, under the theme: ‘Customs Delivering on its Commitment to Efficiency, Security, and Prosperity’. As entities working to create a Jamaica for future generations, we acknowledge that our long-standing partnership plays a pivotal role in advancing Jamaica’s maritime sector. Together, we have made significant strides in modernising systems to improve operational efficiency and border security. The investments in technology made by the PAJ and the well-established partnership with the JCA have positively impacted efficiency across Jamaica’s cruise and cargo ports. The JCA played an integral role in welcoming approximately 1.2 million cruise passengers across Jamaica’s five cruise ports in 2024. The PAJ acquired and installed four modern baggage scanners that enabled greater efficiency in cruise passenger processing. The smooth movement of visitors annually reflects the synergy between both entities in supporting economic growth while delivering a high standard of service. The consistent provision of high quality and secure services are necessary for the expansion of Jamaica’s cruise industry. Additionally, the installation of eight advanced pallet scanners by PAJ’s subsidiary company, Ports Management and Security Limited (PMSL), has bolstered cargo inspection capabilities by improving security and processing times. These investments highlight our shared commitment to leveraging technology to maintain Jamaica’s competitive edge as a logistics hub. Consequently, at the forefront of our collaborations is the handover of PMSL scanning operations at the ports to JCA. Another standout example of our partnership is the successful integration of the Port Community System (PCS) with JCA’s Asycuda World, which has streamlined port operations, improved cargo management and reduced delays. For the upcoming year, PCS is targeting further changes to modernise port processes to include: the development and implementation of IMO FAL forms, removal of the physical Bill of Lading and development of the Warehouse Module, PCS Truck Appointment System/KFTL Navis Integration and the Air Export Module. Finally, we extol JCA’s extraordinary commitment to safeguarding Jamaica’s borders, facilitating trade and delivering world-class services. Together, we look forward to building on our shared achievements and advancing Jamaica’s position in the global maritime industry. PROF THE HON GORDON SHIRLEY, OJ President & Chief Executive Officer Port Authority of Jamaica OUR PARTNERSHIP PLAYS A PIVOTAL ROLE IN ADVANCING JAMAICA’S MARITIME SECTOR ON BEHALF of the Shipping Association of Jamaica (SAJ), I extend sincere congratulations to the Jamaica Customs Agency (JCA) during this year’s International Customs Day celebrations. The theme, ‘Customs Delivering on its Commitment to Efficiency, Security and Prosperity’, highlights the significant role the JCA plays in facilitating trade, safeguarding our borders, and driving economic growth. The SAJ recognises the JCA’s efforts to improve efficiency and streamline processes. Initiatives such as the Jamaica Trade Information Portal and Jamaica Single Window for Trade have contributed to easing some aspects of doing business, reducing delays and associated costs for importers and exporters. While these advancements reflect a commitment to modernisation, there remains scope for further cooperation to address persistent challenges that impact the broader trade community. The SAJ and the JCA must continue to work together to tackle these challenges, with a focus on encouraging open communication, addressing operational bottlenecks, and leveraging technology to improve decision-making. As Jamaica advances its vision of becoming a premier logistics hub regionally and internationally, the partnership between the SAJ and JCA will be central to transforming this ambition into reality. It is important that we align our strategic objectives to focus on key practical initiatives such as enhanced digitisation of customs processes, integrated risk management systems, and specialised training programmes for trade and logistics professionals. These efforts will strengthen processes and bolster Jamaica’s global competitiveness. Together, we can work towards creating a logistics ecosystem that attracts investment, facilitates trade, and positions Jamaica as a cornerstone of the global supply chain. The SAJ values its long-standing partnership with the JCA, which has supported efforts to foster a more efficient trade environment. Continuous engagement remains essential, and we believe that ongoing dialogue and joint initiatives are crucial to addressing the challenges and seizing the opportunities presented by the evolving global trade landscape. CORAH ANN ROBERTSONSYLVESTER President Shipping Association of Jamaica THE SAJ RECOGNISES THE JCA’S EFFORTS TO IMPROVE EFFICIENCY
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NAME OF FEATURE | THE GLEANER | SUNDAY, FEBRUARY 2, 2025 17 INTERNATIONAL CUSTOMS DAY/CUSTOMS WEEK FEATURE Seized at the wharf: A cache of weapons discovered in five barrels at a Kingston port in December 2024. The shipment, falsely declared as groceries and clothing from the United States, was later found to contain 52 firearms. This major interception underscores Jamaica Customs’ commitment to securing the nation’s borders and preventing illegal importation of firearms. Customs Top Ten Stories for 2024! JAMAICA CUSTOMS AND JCF CONDUCT MAJOR GUN SEIZURE AT KINGSTON PORT One of the most significant achievements of 2024 for the Jamaica Customs Agency (JCA) was the interception of a massive illegal firearms shipment at the Kingston Port, carried out in partnership with the Jamaica Constabulary Force (JCF). This high-impact operation resulted in the discovery of 52 firearms, ammunition, and firearm accessories concealed in five barrels labelled as groceries and clothing, originating from the United States. The seizure underscored the critical role of the JCA and its collaborative efforts with law enforcement in safeguarding Jamaica’s borders. This joint operation demonstrated the agency unrelenting commitment to combating illegal arms trafficking and protecting the nation from criminal activities. This operation not only showcased the JCA’s efficiency and effectiveness but also served as a strong warning to those attempting to use Jamaica’s ports for illicit activities. It stands as one of the defining successes for the Agency in 2024 and a testament to the JCA’s unwavering commitment to national security. THE JAMAICA Customs Agency undertook numerous engagements, and also participated in several activities during 2024, in keeping with our thrust to further bolster our service delivery to our various stakeholders. Emanating from feedback from both staff and stakeholders, these are the TOP TEN NEWS STORIES for 2024. 1
NAME OF FEATURE | THE GLEANER | SUNDAY, FEBRUARY 2, 2025 18 INTERNATIONAL CUSTOMS DAY/CUSTOMS WEEK FEATURE CUSTOMS COMMISSIONER HONOURED WITH NATIONAL AWARD One of the most memorable highlights of 2024 was the prestigious Order of Distinction (Commander Class) awarded to Commissioner of Customs, Dr. Velma Ricketts Walker, by the Government of Jamaica in recognition of her outstanding contributions to public service. The award, presented during the National Honours and Awards Ceremony, celebrated her remarkable leadership and transformative contributions to the Jamaica Customs Agency (JCA). During her tenure, Commissioner Ricketts Walker spearheaded several groundbreaking initiatives, including the modernisation of border security systems, enhanced trade facilitation measures, and the successful implementation of cutting-edge technology to streamline customs operations. These achievements not only strengthened Jamaica’s economic infrastructure but also elevated the JCA’s standing as a regional leader in customs administration. 2 Right: CEO & Commissioner of Customs, Dr Velma Ricketts Walker, makes confident strides after receiving her National Award, at the National Honours and Awards Ceremony, held on National Heroes Day (2024).
NAME OF FEATURE | THE GLEANER | SUNDAY, FEBRUARY 2, 2025 19 INTERNATIONAL CUSTOMS DAY/CUSTOMS WEEK FEATURE JAMAICA CUSTOMS BRINGS SERVICES TO COMMUNITIES WITH ‘CUSTOMS MEETS THE COMMUNITY’ INITIATIVE Another highlight of 2024 for the Jamaica Customs Agency (JCA) was the successful rollout of its flagship outreach program, ‘Customs Meets the Community.’This initiative, held in the parish of Kingston and St. Andrew, brought the agency services directly to the people, fostering stronger connections and increasing public awareness about Customs operations. The event provided residents with a unique opportunity to engage with Customs officers, gain insights into import and export procedures, and access vital information about the agency role in trade facilitation and border security. Key services, including tariff consultations and guidance on clearing shipments, were offered on-site, making the agency services more accessible to the community. Commissioner of Customs, Velma Ricketts Walker, hailed the initiative as a pivotal step in strengthening the agency’s relationship with the public. “Customs Meets the Community is about breaking down barriers and building trust. We are here to serve, and this initiative ensures that our services are more accessible and our operations more transparent,” she stated. Information Officer, Alicia Bennett engages with a stakeholder in Half-Way Tree during the final leg of the ‘Customs Meets the Community’ initiative. The outreach effort aims to educate the public on Customs procedures and strengthen customer engagement and relations. CEO & Commissioner of Customs, Dr. Velma Ricketts Walker (second from left), celebrates excellence with Jamaica Customs’ top employees for 2023/2024 fiscal year – Daemion Rose, Janneice Baker, and Calvin Forbes – at the Agency’s Staff Awards ceremony held at the AC Hotel in Kingston in June 2024. 3 4 JANNEICE, DAEMION, AND CALVIN RECOGNISED AS TOP EMPLOYEES AT JCA STAFF AWARDS A shining moment of 2024 for the Jamaica Customs Agency (JCA) was the recognition of three outstanding team members: Janneice Baker, Daemion Rose, and Calvin Forbes at the JCA Staff Awards. These exceptional individuals were celebrated as the agency’s top employees for their remarkable contributions, dedication, and commitment to excellence.
NAME OF FEATURE | THE GLEANER | SUNDAY, FEBRUARY 2, 2025 20 INTERNATIONAL CUSTOMS DAY/CUSTOMS WEEK FEATURE CUSTOMS PROMOTES LITERACY THROUGH ‘READ ACROSS JAMAICA’ CAMPAIGN In 2024, Jamaica Customs Agency (JCA) reaffirmed its commitment to national development beyond trade and border security by fostering a love for reading through its ‘Read Across Jamaica’ campaign. This initiative saw Customs officers visiting schools across the island, engaging young minds with interactive storytelling sessions, book donations, and mentorship opportunities. By placing literacy at the heart of its outreach efforts, JCA empowered students with the tools to learn, grow, and envision a brighter future. The campaign was more than just reading books – it was about opening doors to new possibilities, nurturing curiosity, and reinforcing the Agency’s role as a partner in education. Customs Officer, Angella Barber, who led the Clan Carthy leg of ‘Read Across Jamaica’ in May 2024, recently engaged with a group of students from a Vineyard Town-based institution. Her efforts in promoting literacy and community involvement continue to inspire the youth. 5
NAME OF FEATURE | THE GLEANER | SUNDAY, FEBRUARY 2, 2025 21 INTERNATIONAL CUSTOMS DAY/CUSTOMS WEEK FEATURE JAMAICA CUSTOMS CELEBRATES EXCELLENCE WITH ‘QUALITY WEEK’ & ‘CUSTOMER SERVICE WEEK’ ACTIVITIES In 2024, Jamaica Customs Agency (JCA) reaffirmed its commitment to excellence by recognising the hard work and dedication of its team through ‘Quality Week’ and ‘Customer Service Week’. These celebrations highlighted the agency’s ongoing efforts to enhance service delivery, improve efficiency, and uphold the highest standards in Customs operations. Staff members across various departments participated in training sessions, workshops, and appreciation events aimed at fostering a culture of continuous improvement and customer-centric service. From interactive discussions on best practices to moments of recognition for outstanding employees, ‘Quality Week’ and ‘Customer Service Week’ served as a reminder that excellence is at the heart of Jamaica Customs. The celebrations also reinforced the agency’s mission to not only facilitate trade and border security but to ensure that every interaction — whether with businesses, travellers, or stakeholders – reflects professionalism, efficiency, and a commitment to national development. In a powerful demonstration of collaboration for environmental protection, Jamaica Customs Agency (JCA), the Jamaica Constabulary Force (JCF), and the Sandals Foundation joined forces in 2024 to intercept illegal fishing activities in the Boscobel Marine Sanctuary. This joint operation underscored the agencies’ commitment to safeguarding Jamaica’s marine ecosystems, preserving biodiversity, and ensuring that protected areas remain untouched by unlawful exploitation. By working together, the partners reinforced the importance of enforcing environmental regulations while promoting sustainable fishing practices. The operation served as a strong message against illegal activities that threaten Jamaica’s natural resources. With Jamaica Customs’vigilance in border protection, the JCF’s enforcement capabilities, and the Sandals Foundation’s commitment to conservation, the initiative showcased the power of public-private partnerships in protecting the country’s marine heritage. This effort not only helped to deter future illegal fishing but also highlighted the crucial role of community engagement and environmental stewardship in securing Jamaica’s natural wealth for generations to come. Stakeholders pause to enjoy a joke while garnering information at the JCA’s Quality Week stop in Mandeville, Manchester, in November 2024. Jamaica Customs’ Oracabessa Marine Base, in collaboration with the Jamaica Constabulary Force (JCF) and the Sandals Foundation, managers of the Boscobel Marine Sanctuary, successfully intercepted four individuals attempting to fish without a licence. This joint effort reinforces the commitment to protecting Jamaica’s marine resources and ensuring compliance with fisheries regulations. 6 7 JCA, JCF, AND SANDALS FOUNDATION INTERCEPT ILLEGAL FISHING IN BOSCOBEL MARINE SANCTUARY
NAME OF FEATURE | THE GLEANER | SUNDAY, FEBRUARY 2, 2025 22 INTERNATIONAL CUSTOMS DAY/CUSTOMS WEEK FEATURE JAMAICA CUSTOMS PROMOTES EMPLOYEE WELFARE WITH WELLNESS MONTH Jamaica Customs took a proactive approach to employee well-being in 2024 with its Wellness Month initiative, offering staff a dedicated period to focus on their physical, mental, and social health. The month featured fitness activities, mental health sessions and team-building exercises, all designed to create a healthier and more balanced work environment. Employees also benefited from wellness expos, expert-led discussions, and initiatives aimed at promoting long-term healthy habits. Recognising that a strong workforce is the foundation of effective service, Jamaica Customs made wellness a priority, ensuring staff had the resources and support needed to thrive. The initiative reinforced the Agency’s commitment to fostering a positive workplace culture, where employees feel valued, energised and motivated to perform at their best. JAMAICA CUSTOMS ADVANCES DIGITAL TRANSFORMATION, ENHANCING PASSENGER AND CUSTOMER EXPERIENCE In 2024, Jamaica Customs Agency (JCA) made significant strides in digital innovation, revolutionising its operations to provide a more seamless and efficient experience for passengers and customers. With the introduction of cutting-edge technology, JCA streamlined processes at ports of entry, reducing wait times, improving cargo clearance, and enhancing security measures. The agency’s commitment to modernisation reaffirmed its role as a leader in trade facilitation and border protection, ensuring a more efficient and customer-friendly Customs experience. From automated processing systems to enhanced digital platforms, JCA’s digital transformation aligned with global best practices, making transactions faster, more transparent, and easily accessible. These advancements not only benefited travellers and businesses but also supported Jamaica’s economic growth by facilitating smoother trade and logistics operations. As JCA continues to embrace technology, the Agency remains dedicated to delivering efficiency, security, and prosperity, keeping Customs at the core of Jamaica’s modernisation journey. 8 Lerisha Laing, Customs Officer (left), learns more about the Talk About Business Safely – TABS Project, from one of their representatives during JCA’s Wellness Expo 2024 in Montego Bay, St James. Jamaica Customs Senior Quality Assurance Analyst, Chavain Smith, assists a visitor at the agency’s booth during the Jamaica Diaspora Conference, guiding them through the process of downloading the JCA’s Mobile App. The app provides users with real-time updates and essential Customs information, making it easier for Jamaicans abroad to stay connected with local regulations. 9
NAME OF FEATURE | THE GLEANER | SUNDAY, FEBRUARY 2, 2025 23 In 2024, Jamaica Customs solidified its role as a regional leader in trade facilitation and border security by hosting the Regional Conference of Directors General of Customs (RCCDG). The event brought together delegates from across the globe to discuss advancements in Customs operations, digital transformation, and strategies for enhancing efficiency, security, and prosperity. Held in Montego Bay, the conference provided a platform for international collaboration with industry experts, policymakers, and Customs officials exchanging insights on best practices and emerging trends. With a strong emphasis on innovation, the discussions underscored the importance of modernisation in securing global supply chains and improving trade facilitation. As Jamaica Customs continues to position itself at the forefront of regional Customs excellence, the RCCGD Conference was a testament to its commitment to driving progress in the global trade landscape. INTERNATIONAL CUSTOMS DAY/CUSTOMS WEEK FEATURE Montego Bay, Jamaica – The 2024 Regional Conference of Directors General of Customs (RCCDG), held on May 13-14, concluded with a renewed commitment to regional collaboration and innovation in customs administration. The two-day event brought together leaders from across the region to discuss strategies aimed at enhancing border management, trade facilitation, and technological advancements in customs operations. 10 Creative piece At every gate, through land or sea, We serve with pride and loyalty. Efficiency drives the tasks we bear, For trade to flow with utmost care. With steadfast hearts, we guard the line, Securing borders, firm and fine. No threat shall breach, no harm shall dwell, For safety stands where we excel. Prosperity’s light, we help ignite, Ensuring futures bold and bright. Through every duty, we find our way, To build tomorrow, day by day. Our guiding star, our timeless creed, “Country above self” in every deed. Through storms and trials, we will stay true, Committed to the black, green, and gold hue. For Jamaica’s honour, we’ll endure, A legacy strong, steadfast, and pure. With every step, each task we face, We serve with courage, strength, and grace. A brighter future, a nation strong, Our love for country echoes long. By Kennea Dyer Network Administrator Information Services Division, JCA Jamaica Customs – Commitment to Efficiency, Security, and Prosperity JCA HOSTS REGIONAL CONFERENCE OF DIRECTORS GENERAL OF CUSTOMS – WELCOMING DELEGATES FROM ACROSS THE GLOBE
NAME OF FEATURE | THE GLEANER | SUNDAY, FEBRUARY 2, 2025 24 INTERNATIONAL CUSTOMS DAY/CUSTOMS WEEK FEATURE
NAME OF FEATURE | THE GLEANER | SUNDAY, FEBRUARY 2, 2025 25 INTERNATIONAL CUSTOMS DAY/CUSTOMS WEEK FEATURE Creative piece
NAME OF FEATURE | THE GLEANER | SUNDAY, FEBRUARY 2, 2025 26 INTERNATIONAL CUSTOMS DAY/CUSTOMS WEEK FEATURE AS THE Jamaica Customs Agency (JCA) celebrates International Customs Day on January 26, 2025, under the theme: ‘Customs Delivering on its Commitment to Efficiency, Security, and Prosperity’, the Jamaica Single Window for Trade (JSWIFT) stands out as a beacon of innovation and progress in trade facilitation. JSWIFT, a Government of Jamaica initiative, simplifies and streamlines cross-border trade by providing a centralised platform for submitting and processing trade-related applications. Since its inception, JSWIFT has revolutionised how traders interact with regulatory agencies, reducing transaction times and costs while enhancing efficiency and collaboration. In 2024, JSWIFT achieved remarkable milestones. With over 10,551 registered users, the platform processed 250,097 payments totalling over J$2.99 billion and issued some 218,095 permits, 13,385 certificates, and 4,644 licences. These numbers reflect a thriving system that continues to meet the growing demands of Jamaica’s trade community. To date, twelve (12) Partner Government Agencies (PGAs) have been integrated into the system, offering 86 import and export services. These include essential processes such as Motor Vehicle Dealership and Customs Broker Licensing, permits for Motor Vehicle and Equipment Imports, Agricultural Commodities, Pharmaceuticals, Medicaments, and Controlled Substances Imports, as well as Hazardous Substances and Veterinary Export Health Certificates. The inclusion of agencies such as the Sugar Industry Authority (SIA), the Jamaica Dairy Development Board (JDDB), and the National Compliance and Regulatory Authority (NCRA) in 2024 further broadened the scope of services being offered. Upcoming plans include onboarding eight additional PGAs, which will include the Ministry of National Security (MNS), the Ministry of Foreign Affairs and Foreign Trade (MFAFT), and the National Environmental and Planning Agency (NEPA). These integrations will further streamline services, bringing all major trade-related processes under one digital umbrella. JSWIFT’s commitment to capacity building is evident in its robust training and awareness programs. In 2024 alone, 298 individuals were trained through 36 sessions, bringing the total number of training sessions since 2019 to 2,212. These efforts ensure that stakeholders, from traders to brokers, are wellequipped to navigate and use the platform to take full advantage of the services being offered. Leveraging technology, JSWIFT offers blended learning opportunities via its Learning Management System (LMS) and YouTube channel. With 46 videos and 57 training courses available, users have 24/7 access to resources tailored to their needs. JSWIFT’s Phase Two is set to deliver significant advancements, including faster system response times, enhanced identity verification services, and integration with the National Business Portal and other external services. A major milestone will be the acceptance of JAM-DEX, Jamaica’s Central Bank Digital Currency, as a payment method, aligning with the nation’s push toward digital transformation. The platform will also strengthen its data protection compliance and refine operational processes, ensuring it remains at the forefront of trade facilitation. JSWIFT exemplifies the government’s dedication to efficiency, security, and prosperity. By fostering collaboration among stakeholders and integrating cutting-edge technology, it reinforces Jamaica’s position as a competitive player in global trade. As we celebrate International Customs Day, JSWIFT’s strides remind us of the transformative power of innovation and the collective effort required to build a more efficient and secure trade ecosystem. For more information on JSWIFT, visit www.jswift.gov.jm or contact the JSWIFT Client Services Team at support@jswift.gov.jm. Submitted by the JSWIFT Branch Jamaica Customs Agency JSWIFT: ADVANCING EFFICIENCY, SECURITY, AND PROSPERITY IN TRADE FACILITATION
NAME OF FEATURE | THE GLEANER | SUNDAY, FEBRUARY 2, 2025 27 INTERNATIONAL CUSTOMS DAY/CUSTOMS WEEK FEATURE THE JAMAICA Customs Agency (JCA) plays an integral role in supporting Jamaica’s economic growth and sustainable development by facilitating efficient customs processes and the enforcement of various laws and regulations, pertinent to the cross-border movement of cargo and people. The revenue generated from these activities accounts for at least 35% of the Government of Jamaica’s (GoJ) tax revenue and 10% of the gross domestic product, annually. Two such legislative frameworks enforced are the Fiscal Incentives (Miscellaneous) Act of 2013, aimed at stimulating key sectors of the economy, and the Charities Act of 2013, the provisions of which have the effect of reducing the tax liability on businesses and registered charitable organisations. The reduced tax liability is a cost to the government, in the form of potentially foregone revenue, referred to as tax expenditures. Many charitable organisations focus on social services, including education and healthcare, as well as community rehabilitation and development. They play a significant role in alleviating poverty and addressing inequality. The GoJ supports the contribution of charitable organisations by relieving the applicable duties, taxes and fees on designated charitable consignments. For the period January to December 2024, the tax expenditure processed by the JCA was approximately $1.9B. This partnership ensures that more resources are directed toward social welfare and community development. This positive impact on socio-economic well-being supports Jamaica’s security and prosperity through a healthier, more educated, engaged and productive workforce. The fiscal incentives benefit a wide range of sectors, including manufacturing, tourism, healthcare and the creative industries, through exemptions of duties, deferral of taxes and discount on fees. For the calendar year 2024, the tax expenditure in respect of productive inputs was $170.1B. The government deems this a worthwhile investment designed to improve affordability and quality service delivery to Jamaicans and encourage local expanded production of goods and services, job creation, export promotion and competitiveness in global markets. Effective April 1, 2024, the De Minimis Value – the maximum value on which duties and taxes are not levied, was increased from US$50 to US$100. This policy shift is intended to boost e-commerce activities and greater operational efficiency at the JCA. Additionally, the passenger duty-free threshold for personal and household effects was increased from US$500 to US$1,000. As such, passengers travelling with or who have unaccompanied dutiable items of value not exceeding US$1,000, are not required to pay duty and taxes. The total benefit accruing to passengers from April 1, 2024, to December 31, 2024 was $2.6B, and reflected an increase of 73% from the $1.5B recorded for the same period of the previous fiscal year. This is indicative of greater utilisation of the benefits provided by the government. Aggregately, the total tax expenditure or revenue foregone for the period January to December 2024 was $179.2B. While fluctuations in the benefits accruing to respective sectors were observed, the aggregate value remained flat year-on-year. Despite the significant tax expenditure, the JCA maintained its revenue collection efficacy. The average revenue yielded from each dollar of imports remained unchanged at 24%. Continuous improvement of the revenue assurance mechanisms, as well as the nature and composition of the respective year’s tax base, may have contributed to this result. The JCA’s revenue assurance mechanisms are designed with you in mind – equitable collection and revenue adequacy to support the GoJ’s socio-economic programmes. These include valuation assessment and classification, passenger baggage and cargo inspection, post-clearance audit and arrears management. Through a risk-based approach, these activities are effected to ensure compliance with customs laws and regulations, as well as affiliate legislations. For instance, through the diligent effort of the Post Clearance Audit Team, additional revenue of $0.464B was assessed for calendar year 2024, and reflected a 61% increase from the $0.288B assessed for 2023. This additional assessment represented only 0.2% of the total merchandise trade revenue for 2024 but a significant step towards achieving equitable collection. The merchandise trade revenue for the reviewed period was $296.3B JCA PROMOTES ECONOMIC GROWTH THROUGH EQUITABLE REVENUE COLLECTION AND MANAGEMENT PLEASE SEE REVENUE, 28
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