NAME OF FEATURE | THE GLEANER | SUNDAY, FEBRUARY 2, 2025 22 INTERNATIONAL CUSTOMS DAY/CUSTOMS WEEK FEATURE JAMAICA CUSTOMS PROMOTES EMPLOYEE WELFARE WITH WELLNESS MONTH Jamaica Customs took a proactive approach to employee well-being in 2024 with its Wellness Month initiative, offering staff a dedicated period to focus on their physical, mental, and social health. The month featured fitness activities, mental health sessions and team-building exercises, all designed to create a healthier and more balanced work environment. Employees also benefited from wellness expos, expert-led discussions, and initiatives aimed at promoting long-term healthy habits. Recognising that a strong workforce is the foundation of effective service, Jamaica Customs made wellness a priority, ensuring staff had the resources and support needed to thrive. The initiative reinforced the Agency’s commitment to fostering a positive workplace culture, where employees feel valued, energised and motivated to perform at their best. JAMAICA CUSTOMS ADVANCES DIGITAL TRANSFORMATION, ENHANCING PASSENGER AND CUSTOMER EXPERIENCE In 2024, Jamaica Customs Agency (JCA) made significant strides in digital innovation, revolutionising its operations to provide a more seamless and efficient experience for passengers and customers. With the introduction of cutting-edge technology, JCA streamlined processes at ports of entry, reducing wait times, improving cargo clearance, and enhancing security measures. The agency’s commitment to modernisation reaffirmed its role as a leader in trade facilitation and border protection, ensuring a more efficient and customer-friendly Customs experience. From automated processing systems to enhanced digital platforms, JCA’s digital transformation aligned with global best practices, making transactions faster, more transparent, and easily accessible. These advancements not only benefited travellers and businesses but also supported Jamaica’s economic growth by facilitating smoother trade and logistics operations. As JCA continues to embrace technology, the Agency remains dedicated to delivering efficiency, security, and prosperity, keeping Customs at the core of Jamaica’s modernisation journey. 8 Lerisha Laing, Customs Officer (left), learns more about the Talk About Business Safely – TABS Project, from one of their representatives during JCA’s Wellness Expo 2024 in Montego Bay, St James. Jamaica Customs Senior Quality Assurance Analyst, Chavain Smith, assists a visitor at the agency’s booth during the Jamaica Diaspora Conference, guiding them through the process of downloading the JCA’s Mobile App. The app provides users with real-time updates and essential Customs information, making it easier for Jamaicans abroad to stay connected with local regulations. 9
RkJQdWJsaXNoZXIy MTUzNTI=