Articles

Managing Organisations – Simplifying the complex
Organisations are complex entities because they are made up of people, systems, processes, beliefs, aspirations and so on. If we need to develop into effective managers of organisations, we need to find some ways of simplifying the complexity.

The rhythm and the beats
He started out as a bank teller, had a short stint as a primary school teacher but this is not where his passion lay. Conroy B Wilson, executive director of ASHE on his rendezvous performing arts and how it can be a rewarding vocation.

What shaped organisations?
The basic pattern on which organisations were, and to some extent are still, based is probably a military legacy. States or Kingdoms, from the earliest times, have found it necessary to have armies to protect or increase their territory.

How to stay competitive in the digital era
Adapting to the continually changing needs of the marketplace requires innovation, and at the moment, that means shifting strategies to operate within a digital framework. HarperCollins seems to be on the right track when it comes to leveraging technology

Facebook surfers cost their bosses billions
Workers surfing the Internet social networking site Facebook could be costing their employers billions of dollars in lost productivity, an analysis by an Internet security firm said.

The first rung
Customer service is both a challenging and a critical task for any organisation, a customer forms an opinion depending on the kind of services he receives. Maya Walrond, senior vice president, Customer Experience and Technology Innovation, The Bank of Nov

Managing Organisations - A framework for organisations
Organisations do not need premises, assets or accounting systems, though most have them. They do not need to make money, although there are few organisations one can think of that are not involved in raising some form of funding or monetary income.

How to get your customers to solve your problems for you
Crowdsourcing is a technique that sophisticated companies use to translate the enthusiasm of their most highly-engaged customers into valuable marketing, branding, or product-development insight.

Bad bosses get promoted, not punished?
How do people get ahead in the workplace? One way seems to be by making their subordinates miserable, according to a study.

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