HEART NSTA Trust 2022

H E A R T T R U S T / N T A 2 0 0 4 - 5 A N N U A L R E P O R T HEART TRUST/NTA 2004–5 ANNUAL REPORT H E A R T T R U S T / N T A 2 0 0 4 – 2 0 0 5 A N N U A L R E P O R T H E A R T T R U S T / N T A 2 0 0 4 - 5 A N N U A L R E P O R T H E A R T T R U S T / N T A 2 0 0 4 – 2 0 0 5 A N N U A L R E P O R T ‘ Forty-fied ’ for Nation Building

FROM SMALL ACORNS GROW MIGHTY OAKS! “I have many wonderful memories of HEART. I recall the great pleasure I had in giving it birth after I carried the idea for 30 years.” -Most Hon. Edward Seaga, former Prime Minister and Founder of HEART speaking at the Renaming of the HEART Corporate Building in his honour on November 17, 2013. The Human Employment and Resource Training(HEART)Trustwasestablished in 1982 in a milieu of significant stress for the Jamaica labour market. Industries and businesses were still reeling from the effects of the severe brain drain that resulted from the migration of over 270 thousand Jamaicans between 1971 and 1980, which accounted for the loss of as much as 40% of the Jamaican middle class, according to the Encyclopedia of Nations. Employers were hard-pressed to find skilled, competent workers, while many school leavers, though academically qualified, were not being employed to fill available jobs because of lack of experience. In 1982, national surveys indicated that there were 80,000 young people between the age of 17 and 20, who were neither in schools nor in jobs. HEART, the brainchild of former Prime Minister, Edward Seaga, was a remarkable response to address a massive manpower problem for the productive sector, while opening access to skills training and employment for tens of thousands of young people. HEARTwas also supplemented by a smallerscale programme called Solidarity, which provided opportunities for young people to set up their own microbusinesses with the benefit of interest-free loans without collateral after a period of training and agreeing to supervisory mentorship from a volunteer in the business community. Mr Seaga, in his memoirs, described HEART as being among his favourite national institutions because “it saved thousands of wasted youth by giving them a second opportunity to create a better life. It gave me great personal satisfaction that I played a role in bettering their lives.” Observers have also credited the genius of Mr Seaga to make the HEART Trust selffinancing on the basis of a 3% levy on the payroll of all eligible businesses with a turnover exceeding a stipulated amount, which excluded small business operations. Forty years later, Jamaican employers have remained steadfast in making their monthly 3% contributions into the HEART Trust Fund to finance the many and varied programme offerings and services of the Agency. TheHEART/National ServiceTrainingAgency Trust is the largest provider of technical vocational education and training in the English-speaking Caribbean, facilitating working age and retired Jamaicans to maximize their potential for work, volunteerism, mentorship and national service, and doing its part to advance the country’s growth and development. The Trust salutes the former Prime Minister of Jamaica, whose creation of HEART has bequeathed an enduring legacy to the nation. The groundbreaking ceremony for the Ebony Park Academy in Clarendon in July 1987. 2

Hi s Excel lency, The Most Hon. Si r Pat r i ck Al len ON, GCMG, CD, KST. J The Governor-General The HEART/NSTA Trust is Jamaica’s national training agency and the largest in the Caribbean. Since its inception in 1982, this institution has been transformative and impacted many facets of Jamaican society. Now, after forty years, HEART/NSTA Trust can be proud of a rich legacy in technical education and social development through training. The HEART/NSTA Trust has its origins as the HEART Trust - The Human Employment and Resource Training Trust. In 1991 it was renamed the HEART Trust/National Training Agency (NTA). This Trust was established to build human capital and to create and sustain a skilled labour force capable of executing at global standards. In executing this mandate, the HEART/NSTA Trust has been exceptional in its provision of training in-demand fields and has established several sites to ensure that training opportunities are available and accessible to all Jamaicans. Today, the HEART/NSTA Trust can be proud of a rich and enduring legacy. Through its leadership in training and development, Jamaica has been able to sustain critical industries at internationally-competitive standards. These industries, include but are not limited to hospitality and tourism, allied health, construction and building technology industries. The development of human capital is essential to Jamaica’s sustainable development. A skilled, certified workforce is critical in order to take advantage of industry opportunities and a rapidly-evolving employment landscape. Through the HEART/NSTA Trust, Jamaicans have been able to enroll in courses and institutions, and have become equipped to find employment. The HEART/NSTA has become a household name symbolizing hope and opportunity. Congratulations on your 40th anniversary. Keep up the good work. The Most Hon. Andrew Holness , ON, PC, MP Pr ime Mini ster Jamaica entered a new era in 1982 when former Prime Minister the Most Honourable Edward Phillip George Seaga and a few other visionary Jamaicans established the HEART/National Service Training Agency (NSTA) Trust, formerly known as the Human Employment and Resource Training (HEART) Trust. This was done to mitigate economic goals for the future and counteract the brain drain that had hit the nation during the 1970s and 1980s. In essence the purpose was to develop the Jamaican capacity to build our own country. The Jamaican society has witnessed the effect that the HEART/NSTA Trust; from fortifying partnerships with stakeholders and employers to rekindling the desire of the Jamaican people to reinvent themselves and excel in what they do. My Administration aims to restructure and carry on the vision to offer value-added assistance for the nation’s, social, and economic development. Throughout its 40-year history, the HEART/NSTA Trust has faced numerous difficulties and changes, but thanks to perseverance and commitment, it has been able to preserve its renowned and effective model of human capital development. The Covid-19 pandemic, which not only hampered travel but also brought the nation to a standstill, was one of the most difficult obstacles. Thankfully, with commitment and partnership Jamaica has weathered the storm. During the period, the HEART/NSTA Trust was able to not only function but also achieve and expand throughout despite all the obstacles we faced. This moment served as a reminder of how adaptable we are as a people. We have witnessed what can be accomplished when hearts and minds come together thanks to the collaboration of all stakeholders and partners, both internal and external. With the combined knowledge, skill, and experience that supports the administration of the Agency, more outputs with added value may be anticipated. These results will include training and certification, shorter training period, potential employment, and raising awareness of the worth of developing abilities to encourage ongoing growth. I extend my sincere congratulations to the HEART/NSTA Trust for 40 years of contributing to national growth and setting the standard for skills training and development. VISION A globally competitive workforce impacting nation building through human capital development. MISSION To facilitate and ensure the development of human capital. “This Trust was established to build human capital...” “We have witnessed what can be accomplished when hearts and minds come together...” 3

MESSAGES Mr. Mark Golding, MP Leader of the Oppos i t ion It is with great pleasure that I join the Human Employment and Resource Training (HEART)/National Service Training Agency (NSTA) Trust in celebrating its 40th Anniversary. HEART/NSTA Trust is the nation’s leading provider of Technical Vocational Education and Training in Jamaica, certifying hundreds of Jamaicans each year. For over 40 years, HEART has been fulfilling its mission of facilitating and ensuring the development of human capital through training and certification. HEART/NSTA Trust has served almost every industry in Jamaica and has expanded its mandate to include the facilitation of volunteerism, mentorship and adult literacy. Through the provision of skilled and competent workers through its institutional-based and on-thejob training programmes and initiatives such as the National Service Corps, and School-Leaver Training Opportunity Programme, the Trust continues to impact the lives of many Jamaicans. I am pleased to know that HEART/NSTA has partnered with employers to provide them with customized workforce solutions for their businesses. Additionally, HEART has partnered with the Amber Group to establish a coding academy which officially opened in January 2021. HEART is a vital institution toour national development. I commend the management and staff at HEART/NSTA for staying true to its vision and working assiduously to ensure that all participants of the various HEART programmes get an opportunity to achieve higher level certification regardless of their socio-economic background. Congratulations on this milestone achievement. I look forward to many more years of success and national development through the HEART/NSTA Trust. Happy 40th Anniversary. Hon. Fayval Wi l l iams , MP Mini ster of Educat ion and Youth Over the past 40 years, the HEART National Service Training Agency Trust has been a key player in providing hundreds of thousands of Jamaica’s young people with post-secondary training opportunities and being a change agent for workforce productivity. Since its creation in 1982 by former Prime Minister, the Most Honourable Edward Seaga, the agency has been at the centre of youth training programmes providing real hope and change for Jamaica’s youth by using the latest labour market information and economic growth data to drive its programmes and activities. During the period, the Trust has made significant changes and expanded its programmes in line with labour market demands to help Jamaicans to take advantage of new and emerging economic opportunities. The HEART/NSTA Trust has been a very strong brand and continues to be a key partner in the education and training sector. The merger of the then HEART Trust, Jamaican Foundation for Lifelong Learning, the National Youth Service and the Apprenticeship Board in 2019 into the new HEART/NSTA Trust was a major development allowing for expansion of training programmes, flexibility, and affordability for many Jamaicans. The introduction of the Occupational Associate Degree, the Career Advancement Programmes and widening of opportunities in technical and vocational education training have opened new windows for young Jamaicans not only to industry specific jobs but in areas of entrepreneurship. From plumbing and building and construction, cosmetology, tourismrelated and other fields, HEART has been creative in re-educating the society as a whole to be more embracing of technical and vocational education training as a valid career path and not something that young people should fall back on in the event of under-performance in other areas. In a world where knowledge and technologies are changing at an accelerating pace, it is imperative that training institutions are able to respond to economic trends and new goals. Educational planning must therefore be shifted to new forms of instructional content and delivery. I am happy to say that, in that regard, the HEART/NSTA Trust has been a model agency. Highest commendations are therefore in order to the past and present Boards, management andstaffof theHEART/NSTA Trust for your vision, tenacity, flexibility and relevance as one of Jamaica’s leading human capital development agencies. Indeed, it is noteworthy that your success as a model training agency has been studied and is being emulated in other territories in the Caribbean. Jamaica can rest assured that under the leadership of the Board of Directors, Management and Staff, the HEART/ NSTA Trust will continue to invest in the development of Jamaica’s human capital so that we can be among the best in the world. 4

Hon. Edmund Bar t let t , CD, MP Mini ster of Tour i sm I ampleased toextendsincere congratulations to the HEART/NSTA Trust as they proudly celebrate their 40th Anniversary. This is truly a significant milestone, which underscores your unwavering commitment to developing the human capital of Jamaica. From being arguably the largest provider of technical vocational education and training in Jamaica and the Caribbean, to helping to build and sustain a globally competitive Jamaican labour force, I commend you for your resilience and steadfastness over the decades. You have truly been a leader in education and youth empowerment. The HEART/NSTA Trust has certainly contributed greatly to the development of Jamaica’s vibrant tourismsector and continues to play a significant role in fast-tracking the enhancement and growth of the industry’s human capital, through the HEART College of Hospitality Services with its culinary and hospitality services and training. Over the years the Ministry of Tourism and its public bodies have worked closely with the HEART/NSTA Trust, the most recent being through its partnership with the Jamaica Centre of Tourism Innovation (JCTI), a division of the Tourism Enhancement Fund (TEF), aimed at boosting training and certification for the industry’s workers. Thank you for your commitment and exceptional contribution to the development of the country’s labour force. On behalf of the Ministry of Tourism and its public bodies, I offer you best wishes for a memorable anniversary celebration and continued success in in the years to come. It is with a sense of kinship that I share in the 40th anniversary of the HEART/NSTA Trust, which has had a formative impact on the journey of my life and career. I worked at HEART for 20 years, half the time of the Organisation’s existence during a period of massive growth and achievement, and in my experience, it was impossible to work at a place like HEART and not be inspired and challenged to give the best of oneself in public service. I worked for several years in recruitment and selection to increase access to the training system and to place trainees and graduates into jobs; and later was among the first staff in the Agency’s newly formed Planning and Projects Development Division (PPDD) prior to being assigned to the Academies Division. I remain grateful for the many treasured relationships forged at HEART and the opportunity to work with some of the finest public servants to successfully implement the core Institutional-based Training and Instructor Quality Service Programmes of the Agency. MESSAGES Hon. Audrey Sewel l , OJ , CD, JP Permanent Secretary, Of f i ce of the Pr ime Mini ster/ Mini st ry of Economi c Growth and Job Creat ion Nothing was more fulfilling for me, than to see the poise and dignity of a graduate well-prepared for the world of work, or to observe a highly skilled instructor in flight, facilitating the transfer of knowledge and skill competencies to engaged learners. I congratulate the now expanded HEART/NSTA Trust on the occasion of its 40th anniversary, and I encourage the Organisation to redouble its efforts to widen access for Jamaicans seeking to learn, upskill, re-skill or to volunteer of their time, knowledge and experience in the national training system. My commendations to the Board, Management and Staff, as well as the partners and stakeholders in the Public and Private Sectors for the ongoing commitment to growth and development of the Trust. My best wishes for the future. 5

MESSAGES Adam Stewar t Execut i ve Chai rman, ATL Group The HEART/NSTA Trust is undeniably the ‘HEART’ of Jamaica’s knowledge and skills training network. Formally establishing our relationship with them in 2019, we have benefitted from working with their best students through our provision of hands-on training in our workshops and allowing them to utilise the latest in automotive technology. Some of our team members are alumni of the programme and have since matriculated to more senior positions within the company, a testament of the talent and potential of the recruits. The sharing of resources is also seen through our technical training team hosting numerous tutorials with students, the latest being on electric vehicles. This symbiosis has been a catalyst for growth and development with the shared goal of advancing empowerment and viable employment opportunities within society. Achieving a milestone of 40 years is no easy feat and so, the ATL Family salutes the HEART/NSTA Trust in their mandate of transforming the lives of Jamaicans through competency-based training and promotion of gainful employment. John Mahfood Pres ident , Jamai ca Manufacturers And Expor ters Assoc iat ion The Jamaica Manufacturers and Exporters Association(JMEA) congratulates the HEART/ NSTA Trust on their 40th Anniversary. One of the most important factors for growth and business expansion is having competent human resources. Since its inception in 1982, the HEART/NSTA Trust has been the standard in providing quality skills training and certification in Jamaica. The manufacturing industry has been enriched with the knowledge and skills of employees trained and certified by the HEART/NSTA Trust. It is for this reason the HEART/NSTA Trust is such a critical partner to the JMEA and its members. Over the years, the Trust has demonstrated great agility in adapting to the needs of the labour market. In advancing the sector’s agenda to increase contribution to Jamaica’s gross domestic product, and in line with the Trust’s goal to promote a trained and certified workforce to international standards; stimulate employment-creating investments; contribute to the improved productivity, competitiveness and prosperity of individuals, enterprise and the nation, the JMEA looks forward to further working with Trust to identify and fill the existing gaps in the labour market and explore newopportunities aligned with a changing business environment. The JMEA heartily congratulates the HEART/ NSTA Trust and wishes the organisation continued success as we all work together in “sharing the future of Jamaica’s Human Resources for social and economic development. Cl i f ton Reader Pres ident , The Jamai ca Hotel And Tour i st Assoc iat ion The Council and Members of the Jamaica Hotel & Tourist Association join me in congratulating the HEART/NSTA Trust on their achievement of 40 years of contribution to human capital development in Jamaica. We all know the value of a knowledgeable skilled workforce to economic stability, growth and development as well as healthy productive communities. The hospitality and tourism sector is particularly grateful for the role played by HEART/NSTA in providing us with team members with the skills and training who contribute significantly to the work we do in helping to forge Jamaica’s economic development. Across Jamaica, and abroad, HEART graduates are valuable members of various industries and communities working purposefully and gainfully to support their families. We have noted the exponential growth of the agency, the thoughtful expansion of programmes and courses to meet the current and evolving needs of the growing Jamaican economy and the value that it is bringing to the nation as a whole. The JHTA commends the HEART/NSTA Trust for 40 years of sterling service that has benefitted jamaicans at a range of levels, supported advancement of people, communites and enterprises. We wish you continued success as you begin new a decade of high achievement. 6

Dav id Wan Pres ident , The Jamai ca Employers Federat ion The Jamaica Employers Federation takes great pleasure in saluting the HEART/ NSTA Trust on forty years of sterling service to Trainees, Employers and the nation as a whole on this your fortieth anniversary. From the early beginnings with a modest cohort of 150 trainees, HEART/NSTA Trust has evolved into a powerhouse training institution, having trained a cumulative total of over 613,000 and certified over 254,000 through the National Council of Technical Vocational Education and Training (NCTVET). Today, HEART/NSTA boasts 28 HEART institutions, and over 80 Community Training Intervention (CTI) programmes. HEART /NSTA has been a monumental support institution to numerous businesses in the hospitality, wellness and beauty services, construction services, automotive services, creative arts, agriculture and ecological sciences, information and communication technology. Jamaica’s Vision 2030 is a bold plan for taking Jamaica to the next level in all aspects of development and we have no doubt that HEART/NSTA will continue to play a vital role in enabling the desired outcomes of Vision 2030. We salute HEART/NSTA Trust and we eagerly anticipate your continuing evolution to meet the changing needs of the workplace and to making thousands of Jamaicans workplace ready. Congratulations! MESSAGES Kei th Duncan Pres ident , The Pr i vate Sector Organi sat ion of Jamai ca The Private Sector Organisation Of Jamaica (PSOJ) congratulates HEART/NSTA Trust on your momentous 40th Anniversary milestone. HEART/NSTA Trust is undoubtedly a unique institution. It boasts decades of solid contribution to the training and certification of Jamaica’s workforce to international standards. This has contributed directly to stimulating investment, creating more jobs, and increasing the productivity of our citizens, businesses, and the nation. The PSOJ fully endorses a restructured HEART/NSTA Trust to meet the demands of the labour force as a viable option for skills training. HEART/NSTA Trust is a critical agency for the transformation of Jamaica’s economy through human capital development. Through our Human Capital Development Committee, the PSOJ is equally focused on researching and advocating for enhanced workforce development, along with other issues impacting our labour market, with a view to increase Jamaica’s competitiveness. The report of the Economic Recovery Task Force dated June 30, 2020, emphasizes accessible training and certification as an important pillar for the revitalization of Jamaica’s economy. Skills and vocational trainingwill assist not only in the redeployment of displaced employees, but also in the encouragement of lifelong learning within the framework of re-tooling and re-skilling of workers. This will serve to motivate workers, including youth and those with entrepreneurial leanings, to seize opportunities, thus boosting innovation and productivity in our economy. The global pandemic has made it apparent that flexibility and the skill of adaptation are key requirements in the ever-changing landscape of workforce needs for 2022 and beyond. HEART/NSTA has proven itself adept at this necessary “pivoting” and has remained observant and ready to address emerging employment trends, especially in the past few years. The May 2022 skills gap survey undertaken by HEART/NSTA serves as a pivotal guidepost for public and private sector entities in re-tooling our labour force to meet the country’s developmental needs. One of the most significant UN Sustainable Development Goals (SDGs) is Goal #17: Partnerships for the Goals. Public-private partnerships and the involvement of civil society are critical as we seek to strengthen our response to the ongoing national education transformation challenges. The PSOJ applauds HEART/NSTA’s hearty embrace of this concept, as it has maintained its penchant for collaboration with a wide range of private sector and community-based partners over the years. Pooling resources, expertise, and capabilities to create a stronger and more sustainable platform for youth employment makes perfect sense in this challenging environment. As we strive to build a stronger, more resilient nation, The PSOJ stands ready to assist in whatever way we can to realise this vision. The PSOJ wishes HEART/NSTA Trust continued success as it plays a vital role in providing quality, equitable, and lifelong learning opportunities to the Jamaican workforce. 7

Professor, the Hon. Alv in Wint , OJ ,CD Chai rman, Board of Di rectors It is indeedmy pleasure to participate in the process of celebrating the Ruby anniversary of the HEART/NSTA Trust’s marriage to the people of Jamaica. When former Prime Minister Seaga presided over this marriage in 1982 it was an arranged relationship. Forty years hence, I venture to say that it is now a marriage of love, as the Trust has progressed, prospered, and seamlessly transcended political administrations. National support for the HEART Trust is just one of the many examples of bipartisan support for important Jamaican institutions, as intimated to me by Leader of the Opposition, Mark Golding, as he participated recently in the signing of Jamaica’s most recent National Social Partnership Agreement. Included in the vows the HEART Trust made to the people of Jamaica in 1982 was a commitment to “ensure that there is in the Island an adequate number of persons trained for employment in the technical and vocational fields”. The Trust has sought to stay true to that commitment, and in the 2019 Global Competitiveness Report, Jamaica ranked 36th of 141 countries worldwide, and was the leading Country in the Caribbean, with respect to the quality of vocational training. As we recognise the work of the past, we also acknowledge that in the dynamic world of the future, Jamaica’s progress and prosperity requires a continued, indeed enhanced, symbiotic relationship between its people and its newly constituted HEART/NSTA Trust. This Agency, with its national training, service and learning mandates, is Jamaica’s leadingnational agencywith responsibility for the development of the Jamaican people. The entire team of the HEART/NSTA Trust commits to the Jamaican people that we will endeavour to be faithful to our triple mandates. “A Marriage of Love with the People of Jamaica” “Our People are Our Best and Most Important Resource” Tanei sha Ingleton, PhD, LLB Managing Di rector, HEART/ NSTA Trust Never in Jamaica’s modern history, was an idea so universally welcomed as a cogent response to the vicissitudes of the times than the founding of the HEART/NSTA Trust 40 years ago. Jamaican employers readily agreed with the concept of HEART and played a defining role to turn it into a successful reality in a relatively short time. Then, there were the eager learners, who acquitted themselves well by grasping the opportunities presented by HEART for competencybased education and training, and the real prospect of employment and upward social mobility. There was also the wide, wholehearted acceptance by the society at large, who could clearly see the primary value of HEART as a lifeline for Jamaica’s youthful population at a time of significant challenges. It is the power of this journey of committed partnerships and stakeholdership, which gives us pause to reflect and to be inspired as we commemorate our 40th anniversary of service to the nation. HEART/NSTA values the tangible support of our 3% Employer Contributors, key partners, who have sustained us over the past four decades, and we are redoubling our efforts to give them greater returns on their investment. The single most important investment any government can make, is an investment in its human capital. This is not just an intuitive truth, research studies across several economies affirm this; our people are our best and most important resource. When we make deliberate efforts to improve the skills and competencies of our people, their contributions to society are more fundamental and enduring. The HEART/NSTA Trust unlike any other organisation carries a mandate to re-energize Jamaican industries and enterprises with skilled labour for economic growth. Indeed, it is not just an institution, it is the “Heart Beat” of the nation. It is uniquely positioned to change the face of Jamaica. We will achieve this by leveraging the full gamut of our programme offerings and services to deliver more enterprise-based training while providing access to every Jamaican, who needs training for employment and self-fulfillment. In charting the way forward, our core values of respect, care, relevance, teamwork, integrity, quality, accountability, and customer focus will undergird our work for a better Jamaica. Dr Taneisha Ingleton, Managing Director of HEART/NSTA Trust, greets the Governor General in the company of Dr Nigel Clarke, the Minister of Finance and the Public Service at the Marcus Garvey Public Sector Graduate Scholarship Awards Ceremony. Canadian High Commissioner, Her Excellency, Emina Tudakovic and HEART/NSTA Trust Board Chairman, Professor Alvin Wint operating the newly commissioned EV charging station at the JAGAS Campus to charge an electric vehicle provided by Stewarts Automotive Group the local distributors for Flash Motors. 8

THE FOUNDATION YEARS, 1982-1989 A Winning Start with Employers and School Leavers On Thursday, the 4th of November 1982, a large gathering of employers, stakeholders in the education and training system, and hundreds of students from across the island, packed the National Arena in Kingston to the rafters for the official unveiling of HEART and its signature School Leavers Training Opportunities Programme (SL-TOP). From the outset, the nation’s employers embraced the value proposition and practicality of this on-the-job training modality that would supply their businesses with a steady streamof school-leavers, who would learn and gain the necessary job experience to attain permanent employment while receiving a HEARTpaid stipend for up to three years. The HEART experiment was a smashing success. SL-TOP trainees, under close monitoring by HEART, acquitted themselves well in the workplace environment and employers reciprocated by hiring most, and in some cases, all of their trainees into permanent full-time positions well within the prescribed three years of on-the-job training. For much of the past four decades, SL-TOPs, as it is more commonly termed in HEART circles, has enjoyed an average job placement rate of 85%, making it, arguably, the Agency’s most successful training initiative to date. The Programme is still a major pathway to the world of work for many school leavers from the secondary school system, and now increasingly from among the ranks of students at tertiary institutions through the Graduate Work Experience Programme (GWEP). Back in 1982, the creation of the HEART Trust was the highest level of coordination of Technical Vocational Education and Training (TVET) programmes ever undertaken in the nation’s history. The Trust mobilised the inputs of six government ministries, several public agencies and statutory bodies and the contributions of a wide range of Private Sector Organisations, individuals and consultants from the international development community. HEART’s enduring success and steady growth into becoming one of Jamaica’s most loved national institutions started with the planting of a seed on a hot day in the summer of 1982. On July 23, a special meeting was convened by Prime Minister Seaga, to which he invited a group of top Jamaican professionals: Dr Joyce Robinson, Steadley Webster, Dr Winsome Gordon, Quince Francis, Gloria Priestly, Ronan Critchlow, Leonard Henry, Lionel Robinson, G R Kirkpatrick, Leon Gordon, J.E.N Stephens, Geoff Messado, George Phillips, Mike Fennell, Henry Lowe, and Geoffrey Brown. There are no historical accounts of that meeting, but what transpired shortly after confirmed that a great idea had been validated; the HEART Act of 1982 was piloted in the Parliament on the 24th of August by the Prime Minister and enacted into law on September 1, 1982. This paved the way for the appointment of Dr Joyce Robinson, andManagement Consultant, Steadley Webster, as the first Chairman of the 20-member Board that would provide strategic oversight of the new training entity. The Academies Programme With the galvanizing School Leavers Training Opportunities Programme now in full implementation in partnership with the Ministry of Education, Dr Robinson would provide the inspiring leadership for the next phase of HEART’s expansion into institutional-based training. Under Dr. Robinson’s leadership, HEARTgrewquickly andpurposefully. By 1984, 10,357 trainees, 728 private sector firms and 65 schools were engaged in the Agency’s training schemes. The addition of the Academies Programme would be another resource for employers seeking to retool and grow their enterprises, while also fulfilling the vision articulated by Mr Seaga at the launch ceremony for HEART, of the academies being ideal training options for rural youth. Graduates of HEART academies wouldhave certifiable skills topursue full-time permanent employment in the job market, or to start their own businesses. “H.E.A.R.T. has proven to be a positive investment in Jamaica’s future so we will continue to work together to ensure the success of this programme which was designed to make Jamaica a better country.” - Steadley Webster, first Chairman of the HEART Trust The early HEART was propelled by the Herculean efforts of an indefatigable team led by Dr Joyce Robinson, the first Managing Director of HEART. ‘Dr Rob’, as she was affectionately called, was a larger-than-life personality, memorialized for her immense capacity for work and an abiding belief in the potential of the young people of Jamaica. “My greatest joy is to see people succeed, to see they have fulfilled their human potential and to know that in some small way I have helped them.” -Dr Joyce Robinson, first Managing Director of the HEART Trust CONTINUED ON PAGE 10 9

It was a demanding undertaking to establishresidential training institutions across the island, each offering oneyear training courses in specific skills to at least 500 residential trainees and 150 non-residential trainees annually. Yet, the HEART team remained undaunted. Ground was broken on September 1, 1983 to build the Portmore Academy to offer training in Building/Construction Skills and to house 500 residential trainees. The Portmore Academy is now the HEART College of Construction Services. By January 1984, the StonyHill Academy was opened with 150 trainees pursuing courses in stenography, typing, accounts, book-keeping, data and word processing, production and stock control. Stony Hill is now named the HEART Eastern TVET Institute and is the main campus in a regional grouping of several training institutions. The School of Cosmetology opened shortly after and is now the HEART College of Beauty Services with a full-service commercial salon with a dedicated clientele that provides invaluable work experience for the trainees. The pioneering years were also a time of TVET amalgamation as several training institutions were transferred to HEART to add to it its burgeoning Academies Programme: The Garment Industry Training School established in 1973 was handed over to HEART in 1985 and was developed and rebranded as the GARMEX Academy. GARMEX would be a focal point for training for employment in the 807-industry boom and local export enterprises. The Runaway Bay HEART Academy began operations in 1986 with a batch of 80 trainees for the purpose of satisfying the demand for skilled workers in the hospitality industry. The training programmes at that time consisted of six months of theoretical training and six months of practical experience in a hotel environment, where trainees performed customer service-based duties. In 1995 the Academy was renamed the RunawayBayHEARTHotel andTraining Institute, to reflect an expanded list of training opportunities offered at the institution that also operated a 56room full-service hotel mainly staffed by trainees. On February 20, 2014 the training institution was renamed the HEART College of Hospitality Services and the Runaway Bay HEART Hotel with a newly minted name, ‘the Cardiff’ inspired by the charming Cardiff Hall Estate. Ebony Park at Toll Gate, Clarendon was selected as the location for the HEART Academy for Agricultural Skills, opening its doors in July 1987 to welcome the first 150 young students with accommodation for 500 residential students. Over the years, Ebony Park has trained thousands of learners in livestock production, ornamental horticulture, agricultural engineering, apiculture, farm and small business management. In 1988, the Kenilworth Community Centre located on a large 18th century sugar estate inHanover, was transferred to HEART, which converted into an Academy offering multi-skilled training in apparel and sewn products. This Academy, now the HEART Northwest TVET Institute was also instrumental in training workers for the garment manufacturing and export industries in western Jamaica. In 1987, HEART’s expanded range of programmes had placed over 10,000 persons in jobs and established a special Placement Unit to focus on the graduates emerging from the academies. The Agency had also facilitated short-term training in Garment Manufacturing under an Industrial Training Programme at GARMEX that provided employment for 5,000 persons, while the Solidarity Programme secured financing from the Self Start Fund for 3,138 small business operators. As the decade drew to a close, HEART was coordinating an islandwide training regime that comprised the large School Leavers Training Opportunities Programme, the AcademiesProgramme inpartnership with several Government Ministries, save for the School of Cosmetology for which it had full responsibility, the Solidarity Programme and a Craft Programme implemented by the Social Development Commission (SDC) and Things Jamaican Ltd. Over twenty years later at the renaming ceremony of the HEART Trust’s Corporate Office on Oxford Road as the Edward Seaga Building presided over by the then Prime Minister, Portia Simpson-Miller, Mr. Seaga revealed how long he stewarded the idea of HEART: “I have many wonderful memories of HEART. I recall the great pleasure I had in giving it birth after I carried the idea for 30 years. HEART is playing a vital role in saving youth from uselessness, changing them to usefulness. It could be established in every under-skilled country in the Caribbean. It is an exportable institution. HEART could arrange to teach, promote and produce results for a management fee.” CONTINUED FROM PAGE 9 By 1984, 10,357 trainees, 728 private sector firms and 65 schools were engaged in the Agency’s training schemes. Former Prime Minister Portia Simpson Miller embraces the Founder of HEART, the Most Hon. Edward Seaga at the renaming of the Corporate Office in his honour in November 2013. Construction works at the Portmore Academy in 1983. 10

Early HEART Board of Directors, 1987 Prof. the Hon. Alvin Wint, OJ, CD Sen. Kavan Gayle, CD Clement ‘Jimmy’ Lawrence, CD Dr Kofi Nkrumah-Young, JP Gloria Henry Prof. Colin Gyles, CD Dr Eleasia Charles, JP Prof. Halden Morris Kathryn Williams M. Georgia Gibson Henlin, Q.C Dr Merrit Henry, JP Brian Bennett-Easy Wayne O. Robertson Prof. Aldrie Henry-Lee Marlon Morgan Current HEART/NSTA Trust Board of Directors Former HEART Board Chairs: Steadley Webster Alister Cooke Sandra Glasgow Dr Moses Peart Dr Nigel Clarke Maxine Wilson Edward Gabbidon Former Executive/ Managing Directors: Dr the Hon Joyce Robinson, OJ Dr Jeffrey Gayle (Interim ED) Robert Gregory Donald Foster Paulette Dunn Smith H.E. George Ramocan (Interim ED) Dr Carolyn Hayle Cedric McCulloch (Interim ED) Dr Wayne Wesley Dr Janet Dyer Novelette Denton Prince (Acting) Mr Stanley Webster Mr Noel Cowell Mrs Diane Robertson Dr the Hon Joyce Robinson Mr Sydney Delaville Ms Carla Vendryes Mr Ross Murray, CD Mr Peter Stephenson Mr Ben Francis Mr Horace Edwards Mr Frank Rance Mr Burchell James Mr Hezekiah Ramdatt Mrs Deanne McFarlane Mrs Gloria Gray Mr Geoffery Brown Mrs Daphne Graham Ms Grace Strachan Mr Courtenay Ilgner Mr Leroy Henry 11

THE FOUNDATION YEARS, 1982-1989 12

Another important entity in the HEART mix of programmes in the 1980s was the unique Learning for Earning Activity Programme, LEAP, which was designed to target street children and at-risk youth. The LEAP Centre located in the heart of downtown Kingston at 115-117 Duke Street, was transferred to the Trust in 1984 from the Ministry of Education. With the support of international development partners, the Organization of American States (OAS) and United Nations Development Programme (UNDP), the HEART Trust streamlined the Centre’s operations that provided residential accommodation, health services and hot lunches as well as remedial education and basic vocational skills for the children. “LEAP” has been a lifeline for hundreds of children from the streets like Kimarley Tomblinson, who dropped out of the formal school system at age 11 due to a lack of financial support from family members. Kimarley spent four years eking out a living on the streets of Kingston, until he heard about the LEAP Centre. His life changedwhen hewas admitted into LEAP, where he discovered a passion for the shoemaking craft, and within two weeks made his first pair of shoes. “I wear my first pair of shoes right up until the school year end, because me felt so proud fi know say a me build my shoes”, said Kimarley. Kimarley Tomblinson graduated from LEAP in 2000 and was placed on job experience at a shoe-making company in the Corporate Area where he was later employed fulltime. Dissatisfied with his weekly salary, he fell back on the savings amassed from his HEART stipend over the years to start his own business. Kimarley runs a thriving shoemaking business on Charles Street with a team of young apprentices from nearby communities. Kimarley Tomblinson, HEART LEAP Graduate “ Learning a skill at LEAP was the best decision I ever made. It brings joy and happiness in my life.” Kimarley Tomblinson and his production team a group of boys from nearby inner-city communities churning out up to a dozen pairs of shoes a week. The LEAPCentrewas later incorporated into HEART’s Community Based Training (CBT) programmes that by the mid-1990s had forged key partnerships with well over 100 Community groups including non-governmental organisations (NGOs) and churches. CBT operations were established in communities that were demanding skilled labour, and where the existence of viable economic activity offered some assurance that benefits, such as employment, would come immediately after training. Communities were encouraged to undertake economically feasible projects and submit proposals to the Trust, which long-serving HEART staffer, Kenneth Morrison remembers as an exciting time for communities, which welcomed HEART’s interventions in the community. “We wrote the proposals, we documented the approach and implemented Community-Based Training to extend HEART’s reach to a lot of persons who were previously unreached”, said the current Director of Operational Planning and Performance Monitoring. “Back in those days, credit was due to a number of persons, including one LloydStanley, whowas a tremendous social worker. The communities were receptive and ready to collaborate, and we were able to build strong project monitoring mechanisms to hold persons accountable to deliverables and over time it worked”, added Mr. Morrison. The Boulevard Baptist Church Skills Training Centre has been a consistently high-performing Community-based Training entity, currently enrolling over 100 trainees in NVQ-Level 2 and 3 Commercial Food Preparation annually between July and September. Simone Walker Barrett, known in culinary circles as the ‘Diva Chef’ got her start at Boulevard Baptist STC in 1997. She is now a Certified Hospitality Educator and Executive Chef through the groundbreaking programme between HEART and the Culinary Institute of America; and is currently moulding the minds of young culinarians as a Lecturer at the University of Technology (Utech). THE LEAP CENTRE AND HEART IN THE COMMUNITY Simone Walker Barrett Executive Chef and Utech Lecturer “I love teaching, it keeps me so much smarter. I live through my students; they fuel my creative form.” Sourced: https://jamaica-gleaner.com/gleaner/20121125/ out/out6.html#slideshow-1 https://jis.gov.jm/features/rescued-streetstomblinson-makes-living-crafting-shoes/ 13

THE DECADE OF THE 90s INTO THE 21st CENTURY Expanded Mandate and TVET Governance With the change of political administration in 1989, the foundations of HEART were well and truly laid to meet the moment of a profound time of change in the world. The rise of the new technologies of the Information Era were redefining the nature of life and work. Technical Vocational Education and Training (TVET) systems throughout the world were struggling to cope with the rapidly changing environment that was requiring more marketdriven approaches to the training of workers for the Labour Force, over the traditional supply-centred methodology. Faced with the dual challenge of continuing to build a coherent training system (the supply-side issue) while adapting training institutions to meet the new requirements of the market (the demand-side issue), HEART started to give serious consideration to the matter of training coordination and governance. In the wider public education and training system, the Ministry of Education was also looking to rationalize secondary education in Jamaica with the Reform of Secondary Education (ROSE) Programme that introduced a common curriculum in Grades 7-9 level that also covered vocational education under a new subject called Resource and Technology (R&T). In 1991, the Government of Jamaica renamed the HEART Trust as the HEART Trust/National Training Agency and expanded its role to include TVET at the secondary level. In what was seen as a radical move at the time, new operational objectives were added to the still relatively young organisation to achieve: • Optimum resource utilization, cost- effectiveness and operating efficiencies in the institutions which comprise the TVET system; • Expansion and continued development of the TVET system in order to meet the effective demand for skilled and semiskilled workers; • Catalysing of greater incorporation of the private sector in the direction and delivery of TVET in Jamaica; • Compliance of instructional and administrative arrangements in all training institutions with established standards; and • Effective administration of the HEART Trust Act with respect to employers’ contribution tax and trainee welfare. Experienced Human Resource Management Executive Robert Gregory was appointed in 1991 as the Executive Director of HEART to lead the Agency into this new dispensation centred on deepening linkages with employers and the business community, deregulating the provision of training, and imagining innovative ways of delivering training to disadvantaged groups. It was a formidable challenge. Yet, HEART pressed forward. In 1992 the HEART Trust Act was amended to give legal effect to the National Training Agency concept as well as to create the National Council on Technical and Vocational Education and Training (NCTVET) for the purpose of accrediting and registering TVET institutions and awarding the NVQ-J certification. The NCTVET, later established in 1994, operates as an independent authority “to develop and promote a certification system that is relevant, responsive and effective…and has the responsibility to develop standards, accredit programmes, develop assessments and award certificates and diplomas to individuals who have demonstrated competence in vocational areas.” Under its Rationalisation of TVET model, HEART/NTA also made significant investments in the upgrading of all of the island’s technical high schools in collaboration with the Ministry of Education. History in a photograph: The first Chairman of the HEART Trust Board, Steadley Webster, 1982-89 (left) in a memorable moment with former Board Chairman, Alister Cooke, 1989 - 2006 (centre) flanked by former HEART National Programme Directors, Pamella McKenzie and Delores O’Connor and the first Managing Director of HEART, Dr Joyce Robinson at a HEART function in 2003. Entrance to the Vocational Training Development Institute at Gordon Town Road, St. Andrew founded in 1970 arising from a tripartite agreement among the ILO, UNDP and the GOJ. The VTDI came under the management of the HEART Trust in 1990. CONTINUED ON PAGE 23 14

Building a World-Class, Globally Competitive Jamaican Workforce Establishing HEART as Jamaica’s National Training Agency also required improving the perception of TVET among employers and the general public. HEART/NTA initiated a programme communications messaging from the 1990s to convince key audiences and the population at large of the value of TVET in the preparation of a worldclass, globally competitive Jamaican workforce as a basis for attracting investments and retaining wealth in Jamaica. A study on TVET Governance in Jamaica conducted by UNESCO’s International Institute for Educational Planning in 1999, pointed out that it would be a complex undertaking to change people’s opinions about TVET “in an environment where TVET did not enjoy high social value”. Arguably, the social value of TVET in Jamaica has improved, as the debates in the early days of HEART, which centred on the ‘head vs hand’ BREAKING THE TVET STIGMA Cr dit Union Week In Review 2022 dichotomy between TVET and General (Academic) Education have largely diminished. The Agency took inspiration from the Profile of the Ideal Caricom Citizen Worker issued at the end of the CARICOM Heads of Government Summit in Montego Bay in 1997, to rally the staff of HEART around a compelling vision for the 21st Century World-Class, Globally Competitive Jamaican Worker: Profile of the Ideal Caribbean Citizen/Worker: • Is capable of seizing the economic opportunities which the global environment is presenting • Demonstrates multiple literacies, including foreign language skills, independent and critical thinking. • Has developed the capacity to create and take advantage of opportunities to control, improve, maintain and promote physical, mental, social and spiritual wellbeing and contribute to the health and welfare of the community and country. • Nourishes in him/her and in others the full development of each person’s potential without gender stereotyping; and embraces the differences and similarities between females and males as a source of mental strength. • Has an informed respect for our cultural heritage and that of others. Former Prime Minister Edward Seaga was honoured at the 20th Anniversary of HEART in 2002.

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